Front Desk Admitter

Steinberg Diagnostic Medical Imaging•Henderson, NV

17h•$0 - $17•Onsite

About The Position

Greets and interviews a patient at intake area, obtain and update demographic and insurance information at that time. Maintain a high level of privacy and security when it comes to the patient information. They will ensure the releasing of information will only be to an approved person(s). Answers phones and questions from patients, doctor’s offices, families and may direct calls to appropriate departments. Schedule and verify patient appointments as needed. Communicate effectively with other departments regarding their patients. Verifies all current ID, insurance cards, and all needed paperwork are in the EMR and updated when registering the patient for that date of service. Verifies all ordering information with the patient and the referral. Checks for the proper authorization as needed, ensuring all forms/waivers are complete and have appropriate signatures. Collect and update co-payments, issue receipts, and be able to follow workflows for voiding and/or refunding payments. Keeps a 2% error rate when dealing with report and billing information. Prints Medical records upon request. Ensures that SDMI Core values are utilized when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Be able to maintain a positive team atmosphere when working with other employees in the facility. Must stay adaptable to change and be able to take initiative when identifying any issues. Must be able to communicate with their direct supervisor, the Assistant Office Manager. Contact the Office Manager as needed. May help other departments as needed. Complete all assigned trainings prior to the due date. May also perform other job related duties for the efficient operation of SDMI.

Requirements

High school graduate or equivalent.
One (1) year of experience in admissions in a hospital or medical office setting.
Strong customer service skills.
Knowledge of office theories and principles.
Knowledge of medical and insurance terminology.
Knowledge of insurance carriers and reimbursements.
Ability to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.
Ability to establish and maintain effective working relationships with all personnel.
Ability to communicate with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions.
Ability to use equipment effectively, efficiently, and safely.
Ability to perform basic mathematical computations.
Ability to use computers and related software applications.
Ability to use standard office equipment such as phones, copiers, and facsimiles.
Ability to type 45 words per minute.
Ability to perform 10-key operations.
Skill in organizing time to accommodate changes in workload and assignments.
Skill to pay attention to details and accuracy in completing tasks.
Ability to respond positively to changes in assignments and priorities.
Ability to work as an effective team member with co-workers and other personnel.
Ability to identify hazardous material in the immediate work area.
Ability to know and follow all SDMI safety and evacuation guidelines, policies & procedures.
Willingness to participate in cross-training activities within the department.
Ability to assume responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
Demonstrate punctuality and maintain a satisfactory attendance record that complies with SDMI attendance policy.
Ability to take full responsibility for all functions within job description and assure that all functions are completed before leaving SDMI at the end of the shift.
Ability to communicate effectively when follow up is needed.
May be required to work at other facilities if needed.

Nice To Haves

Medical experience preferred.
Computer experience preferred.

Responsibilities

Greet and interview patients at the intake area.
Obtain and update demographic and insurance information.
Maintain patient information privacy and security.
Answer phones and respond to inquiries from patients, doctor's offices, and families.
Schedule and verify patient appointments.
Communicate effectively with other departments regarding patients.
Verify patient ID, insurance cards, and necessary paperwork in the EMR.
Verify ordering information with the patient and referral.
Check for proper authorization and ensure all forms/waivers are complete with signatures.
Collect and update co-payments, issue receipts, and process voids/refunds.
Maintain a 2% error rate in report and billing information.
Print medical records upon request.
Utilize SDMI Core values in handling patient and staff concerns.
Maintain a positive team atmosphere.
Adapt to change and take initiative in identifying issues.
Communicate with direct supervisor (Assistant Office Manager) and Office Manager.
Assist other departments as needed.
Complete assigned trainings by their due date.
Perform other job-related duties for efficient operation of SDMI.
Complete occurrence reports within 24 hours of an event/occurrence/risk.
Establish and maintain effective working relationships with all personnel.
Communicate with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions.
Perform basic mathematical computations.
Use computers and related software applications.
Use standard office equipment such as phones, copiers, and facsimiles.
Type 45 words per minute and perform 10-key operations.
Organize time to accommodate changes in workload and assignments.
Pay attention to details and accuracy in completing tasks.
Respond positively to changes in assignments and priorities.
Work as an effective team member with co-workers and other personnel.
Identify hazardous material in the immediate work area.
Follow all SDMI safety and evacuation guidelines, policies & procedures.
Participate in cross-training activities within the department.
Update knowledge of current SDMI department policies, procedures, protocol, and practices.
Demonstrate punctuality and maintain a satisfactory attendance record.
Take full responsibility for all functions within the job description and ensure completion before leaving.
Communicate effectively when follow-up is needed.
Potentially work at other facilities if needed.