Front Desk Admitter

Steinberg Diagnostic Medical Imaging•Las Vegas, NV

5d•$0 - $17•Onsite

About The Position

Greets and interviews patients at the intake area, obtaining and updating demographic and insurance information while maintaining a high level of privacy and security. Ensures that information is released only to approved individuals. Answers phones and addresses questions from patients, doctor’s offices, and families, directing calls to appropriate departments as needed. Schedules and verifies patient appointments, and communicates effectively with other departments regarding their patients. Verifies all current ID, insurance cards, and necessary paperwork are in the EMR and updated when registering patients for their date of service. Confirms ordering information with the patient and referral, and checks for proper authorization, ensuring all forms/waivers are complete with appropriate signatures. Collects and updates co-payments, issues receipts, and follows workflows for voiding and/or refunding payments. Maintains a 2% error rate for report and billing information. Prints medical records upon request. Ensures SDMI Core Values are utilized in handling everyday concerns or issues with patients or staff. Requires strong customer service skills and the ability to maintain a positive team atmosphere. Must be adaptable to change, able to take initiative in identifying issues, and communicate effectively with their direct supervisor, the Assistant Office Manager, and contact the Office Manager as needed. May assist other departments and complete all assigned trainings prior to their due date. May perform other job-related duties for the efficient operation of SDMI.

Requirements

High school graduate or equivalent.
One (1) year of experience in admissions in a hospital or medical office setting.
Strong customer service skills.
Knowledge of office theories and principles.
Knowledge of medical and insurance terminology.
Knowledge of insurance carriers and reimbursements.
Ability to complete or direct the completion of an occurrence report within 24 hours of an event/occurrence/risk.
Ability to establish and maintain effective working relationships.
Ability to communicate with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions.
Ability to use equipment effectively, efficiently, and safely.
Ability to perform basic mathematical computations.
Proficiency in using computers and related software applications.
Proficiency in using standard office equipment such as phones, copiers, and facsimiles.
Typing speed of 45 words per minute.
10-key proficiency.
Skill in organizing time to accommodate workload changes and complete tasks in a timely manner.
Skill in paying attention to details and accuracy.
Ability to respond positively to changes in assignments and priorities.
Ability to work as an effective team member.
Ability to identify hazardous material in the immediate work area.
Knowledge of and adherence to SDMI safety and evacuation guidelines, policies, and procedures.
Willingness to participate in cross-training activities.
Responsibility for updating knowledge of current SDMI department policies, procedures, protocols, and practices.
Demonstrated punctuality and a satisfactory attendance record.
Ability to take full responsibility for all functions within the job description and ensure completion before leaving at the end of the shift.
Ability to communicate effectively when follow-up is needed.
May be required to work at other facilities.
Medical and computer experience preferred.

Nice To Haves

Medical experience preferred.
Computer experience preferred.

Responsibilities

Greet and interview patients at intake, obtaining and updating demographic and insurance information.
Maintain patient information privacy and security.
Answer phones and respond to inquiries from patients, doctor's offices, and families.
Schedule and verify patient appointments.
Communicate with other departments regarding patients.
Verify patient identification, insurance cards, and necessary paperwork in the EMR.
Verify ordering information with the patient and referral.
Check for proper authorization and ensure all forms/waivers are complete with signatures.
Collect and update co-payments, issue receipts, and process voids/refunds.
Maintain a 2% error rate for report and billing information.
Print medical records upon request.
Uphold SDMI Core Values in interactions with patients and staff.
Maintain a positive team atmosphere.
Adapt to changes and take initiative to identify and resolve issues.
Communicate with direct supervisor and Office Manager.
Assist other departments as needed.
Complete assigned trainings by their due dates.
Perform other job-related duties as assigned.