Front Desk Administrator - Jonesboro, Arkansas
About The Position
The Workforce Group, a LEMOINE company, is seeking organized, solution-focused individuals to serve as Front Desk Administrators. This role supports the Emergency Response Logistics Support Reservists Cadre Team by managing the check-in and check-out process of linemen and field staff deployed for disaster recovery operations. Front Desk Administrators are a critical point of contact for ensuring smooth hotel transitions, resolving rooming issues, and delivering a high standard of service to field personnel. These are seasonal positions that may require travel on short notice, lasting from several days to a few weeks, or potentially 30 days or more, depending on disaster response needs. Ideal candidates must be available to deploy within 24 to 72 hours of notification.
Requirements
- A high school diploma or equivalent is required.
- Strong administrative and organizational skills are required.
- Ability to remain professional, courteous, and helpful in high-demand environments.
- Problem-solving mindset with a focus on providing timely and effective solutions.
- Excellent verbal and written communication skills.
- Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
- Valid driver's license and reliable transportation is required.
Nice To Haves
- Previous experience in hospitality, hotel operations, customer service, or logistics coordination is preferred.
- Candidates must be comfortable managing fast-paced interactions, solving lodging-related issues, and using technology to maintain accurate records.
- Proficiency with Microsoft Office and mobile communication tools is preferred.
Responsibilities
- Greet and assist deployed personnel during hotel check-in and check-out processes.
- Set up check-in areas, including tables, signage, and posted reminders for guests to pack their bags or prepare for departures.
- Distribute room keys and track assignments using digital or paper rosters.
- Maintain accurate lodging records and ensure real-time updates of occupancy data.
- Communicate directly with hotel staff to confirm reservations and resolve availability issues.
- Assist with locating alternate accommodations for linemen if hotels are over capacity.
- Provide guidance and clear instructions to incoming and outgoing personnel.
- Troubleshoot lodging-related problems and escalate complex issues to the logistics team when necessary.
- Support field operations by collaborating with logistics, administrative, and supervisory teams.
- Perform other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
