Front Desk (Lead)

The Pilates School SF•San Francisco, CA

1d•Onsite

About The Position

The Pilates School SF is a thriving, community-focused Pilates school dedicated to promoting wellness, strength, and mindful movement. We are seeking an energetic, highly organized, and personable individual to join our team as a Front Desk Administrator/Receptionist. This role is the face and voice of our school, ensuring every client has a positive and seamless experience from their first contact to their final stretch.

Requirements

Previous experience (1+ year) in a customer service, front desk, or retail environment, preferably within the fitness, wellness, or hospitality industry.
Proficiency with booking and point-of-sale software (experience with Mindbody or similar is a strong plus).
Proficient in Google Workspace (Docs, Sheets, Email, Chat).
Exceptional communication (written and verbal) and organizational skills.
Must be professional, reliable, and possess a genuinely friendly and outgoing personality.
Ability to handle client issues and high-pressure situations with calm, tact, and efficiency.
Ability to stand for extended periods and occasionally lift up to 20 lbs.

Nice To Haves

6 months of Classical Pilates training is highly preferred.

Responsibilities

Warmly greet all clients, instructors, and visitors as they enter the school.
Answer phones, respond to emails promptly, and manage all client inquiries with professionalism and enthusiasm.
Assist new clients with registration, school orientation, and membership/package selection, actively promoting school services, classes, and retail products.
Manage client accounts, including purchases, billing inquiries, and membership freezes/cancellations, escalating complex issues to management as needed.
Cultivate a welcoming, inclusive, and positive atmosphere for all clients and staff.
Maintain the daily schedule using the school's booking software (WellnessLiving), managing class/session bookings, cancellations, and waitlists.
Process point-of-sale transactions accurately for classes, merchandise, and services.
Ensure the front desk, retail area, and common spaces are consistently clean, organized, and presentable.
Assist instructors with client check-in, tracking attendance, and distributing necessary information.
Manage inventory of retail items and school supplies, notifying management when reordering is necessary.
Perform daily opening and/or closing procedures, including cash reconciliation and securing the premises.
Act as the primary communication link between clients, instructors, and school management.
Day-to-day support of faculty, upper management, and executive leadership.
Effectively communicate school policies, promotions, and schedule changes to clients.
Attend all required staff meetings and training sessions.