Fresh Sr Specialist - Remote/Travel

Associated Wholesale Grocers•Saint Cloud, MN

13d•$65,000 - $85,000•Hybrid

About The Position

This role is responsible for providing excellent customer service to retailers via phone, email, and internal documents. The specialist will assist in resolving quality issues within the Fresh Department by collaborating with procurement teams and warehouses. A key aspect of the role involves understanding and improving the in-house process for fresh assistants, determining needs, managing over-coverage, and unifying the voice of the fresh departments. The position requires utilizing skills gained as a liaison in retail support and working with management on developing daily, weekly, and period reporting. The role also involves developing relationships with retailers, assisting sales departments with product disposition, responding to member requests, and acting as a cooperative team member with integrity and consideration. Strong communication and computer skills are essential, with the ability to learn new technology. The specialist will be responsible for accurate and timely record-keeping, streamlining processes, documenting procedures for training, and performing required reporting and analysis. Professional demeanor and the ability to function independently with minimal supervision are expected. Other special projects may be assigned.

Requirements

Must be able to work successfully in a cross functional team environment.
Must work independently and develop/manage own schedule.
Must possess critical thinking and business process analytical skills.
Must be able to work/travel on variable shifts as required.
Communicate effectively, both verbally and in writing, perform mathematical calculations.
Must possess good team-building and motivational skills, planning and organizational abilities.
Retail Grocery Experience a plus.
Excellent verbal and written communication skills.
Proficient knowledge of MS Suite required.
Must have valid driver's license.
Must live in territory served.

Nice To Haves

BA Degree in Business, Marketing or Accounting preferred.

Responsibilities

Provide excellent customer service by supporting retailers via phone, e-mail, and internal documents.
Assist in resolving Fresh Department quality issues by working with division procurement teams and the warehouse.
Complete understanding of the in-house process of our fresh assistants and help in creating a process of determining positions of need, over-coverage and unifying the voice of the fresh depts.
Use skills learned as a liaison at Retail supporting our member stores.
Work with Director of Fresh and Division VP on development of daily, weekly and period reporting.
Develop relationships with retailers as necessary to ensure they are receiving the attention required and questions are being answered for them to be successful.
Assist division sales departments in disposing of and selling of outdated, damaged and discontinued products per company procedures and established shrink objectives.
Respond to daily phone, email and text requests from member/owners to rectify issues and concerns related to promotional products, programs, special event planning and special requests.
Work as a member of the AWG team so the total job responsibilities are met. Actions must always stress a sense of cooperation, integrity, tact and consideration with our members, associates and division management.
Streamline processes whenever applicable and always strive for complete, accurate and verified documentation of all processes to ensure adequate training for future associates.
Work all food shows, special Customer events and AWG events.
Visit key markets with supervision on a consistent basis to stay informed of competitive and market trends.
Complete in a timely fashion the required reporting and analysis as required by the Director of Fresh Sales or Division VP.
Apply the team approach when working with other AWG departments including procurement and merchandising personnel.
Other special projects as assigned.