French Bilingual Roadside Assistance - Part Time Remote (Ontario, Canada)

U-Haul•Burlington, ON

56d•Remote

About The Position

This part-time position is for a Bilingual French- Roadside Assistance Team Member residing in Ontario, Canada. The role involves assisting customers whose moves do not go as planned by handling incoming and initiating outbound calls to customers, roadside assistance service providers, and other personnel. Team members provide support and expertise to help customers continue their move, with customer safety as the number one priority. The position requires following established methods and procedures, handling all files with calm urgency, professionalism, and care, and meeting all quality-related metrics and goals. This job is suitable for dependable team players with a positive attitude, critical thinking aptitude, who enjoy a self-paced, educational work environment, speaking with and helping people, are empathetic and solution-oriented, and comfortable with eLearning, remote leadership management, and navigating multiple computer programs simultaneously.

Requirements

Must be fluent in both English and French
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence
Must be available on the weekend (Saturdays and Sundays for up to 8 hours both days)
Working holidays are required
Child-care and/or dependent arrangements must be made as if working in-person in an office environment
No flexibility to be on-call care for others during work hours
A personal home computer that meets the technical requirements
Computer Operating System: Windows 11
Computer RAM: 16GB minimum
Computer Processor: CPU benchmark score of 6,000 minimum
Computer Storage: SSD with at least 5GB free space
Webcam (external or built-in)
USB headset (wired)
Dual monitors
Internet Ping: under 100
Internet Download: 50MB minimum
Internet Upload: 5MB minimum
Candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools

Nice To Haves

Ability to type while talking (40 WPM or higher is a plus)
32GB RAM recommended
CPU benchmark score of 10,000 recommended
100MB download speed recommended
10MB upload speed recommended

Responsibilities

Handle incoming customer calls
Initiate outbound calls to customers, roadside assistance service providers, and other personnel
Provide support and expertise needed to get customers back to their move
Follow established methods and procedures
Handle all files with calm urgency, professionalism and care
Meet all quality-related metrics and goals
Assist customers within the first week of employment
Perform all work duties, including initial education, from a private, quiet workspace at home