WFH - Phone Roadside Assistance Specialist - Bilingual (English and [Spanish or French])

NQX • City of Moncton, NB

2d • Remote

About The Position

At NQX, we don’t just provide customer experiences—we create connections. Every day, our thousands of customer experience (CX) professionals help people engage with the brands they love, turning each interaction into a moment that matters. Together, we make the world a little more connected, one conversation at a time. As a Bilingual (English and either Spanish or French) Roadside Assistance Specialist, you will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently. This role is perfect for someone with outstanding communication skills, a talent for negotiating rates with multiple providers, and a passion for delivering exceptional support. Plus, enjoy the flexibility of a remote work environment, allowing you to make a real impact from the comfort of your home. Apply and join our team of remote New Brunswick based representatives!

Requirements

• Fluently bilingual – You speak English and either Spanish or French with ease in order to assist clients in those languages across North America.
• Availability & flexibility – Able to work Monday to Sunday from 7:00 am to 12:00 am. For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum). Please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs.
• Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
• Excellent communicator – You express yourself clearly, concisely, and professionally.
• Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.
• Educational Requirement – High school diploma or equivalent.

Responsibilities

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Benefits

• Competitive Pay – Earn $20.75/hour (Spanish/English bonus) or $20.00/hour (French/English). Weekend and night premiums let you earn even more.
• Flexible Schedules – Full-time positions available, with part-time opportunities for the right fit.
• Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
• Paid Training & Development – Receive a fully paid training, including ongoing support and development as you transition into your role.
• Work-from-Home – Work from the comfort of your own home, equipment provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED