Phone Nurse: Bilingual Spanish and English

LOUISIANA WOMENS HEALTHCARE•Baton Rouge, LA

6d•Onsite

About The Position

We are seeking a full-time Nurse (RN or LPN) to provide patient care in accordance with physician direction and clinic protocols. The Phone Nurse provides assistance to and back up for the Room Nurse to support efficient patient flow and optimize the physician’s schedule.

Requirements

Valid Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the state of Louisiana.
Current BLS CPR certification.
Knowledge of medical terminology, diagnostic procedures, and patient education practices.
Strong communication, organizational, and time-management skills.
Ability to multitask and work effectively in a fast-paced clinical environment.
Understanding of HIPAA and strict adherence to patient confidentiality standards.
Must demonstrate punctuality and reliable attendance.
Must be fluent in both English and Spanish.

Nice To Haves

Prior nursing experience in a clinical or outpatient setting preferred.
Experience in OB-GYN or women’s health setting.
Proficiency with EMR systems (Epic preferred).
Experience handling phone triage, patient calls, and test result communication.
Knowledge of OB-GYN procedures, prenatal care, and surgical preparation.

Responsibilities

Respond to patient inquiries and provide education regarding health concerns, diagnostic procedures, medications, lab results, and overall health maintenance to obstetric and gynecologic patients.
Communicate test results to patients in a timely and professional manner.
Provide guidance and support to obstetric and gynecologic patients to ensure understand follow-up care and treatment instructions are understood.
Retrieve and return phone and portal messages promptly after consulting with the physician.
Document all patient conversations and interactions accurately in the EPIC EMR.
Schedule surgeries and coordinate with staff, including assistant surgeons, as needed.
Notify patients of surgery dates, pre-op instructions, and post-op appointments.
Perform other work-related duties as assigned by the Clinical Director.