Medical Receptionist-Bilingual (English and Spanish)

Los Angeles Center for Ear, Nose, Throat and Allergy•Glendale, CA

2h•Hybrid

About The Position

Medical Receptionists are the first point of contact for patients and are expected to treat everyone with respect and compassion. The role requires being friendly, helpful, and understanding that patients are often sick or seeking help. The primary goal is to ensure a comfortable and convenient patient journey, making a great first impression for LA CENTA.

Requirements

HS Diploma/ GED Required
1-2 years operator PBX/switchboard experience
At least 1 year of front desk/ patient experience in a medical setting
Bilingual - Fluent in English & Spanish preferred
Ear Nose Throat & Allergy specialty clinic experience preferred
General knowledge of HIPAA and CPT codes
Must have reliable transportation and be able to travel within our various Los Angeles based clinics as needed
Excellent communication skills with patients, physicians, and staff
Excellent organizational, interpersonal and decision-making skills
Ability to work in a relatively unsupervised environment with a high degree of accuracy
Computer literate and ability to type at least 40 wpm.

Nice To Haves

Ear Nose Throat & Allergy specialty clinic experience

Responsibilities

Welcome and greet patients and visitors in person or by telephone, answering or referring inquiries.
Verify insurance/eligibility information and ensure appropriate forms are signed and dated.
Verify patient demographics and insurance information when scheduling appointments.
Optimize patient satisfaction, physician time, and treatment room utilization by notifying back office staff of patient arrivals.
Prepare lab requisition forms as requested by physicians.
Scan Radiology and Lab requisitions to patient files.
Record outcome of reminder calls made to patients in AdvancedMD.
Keep patient appointments on schedule by reviewing service delivery compared to schedule and notifying Manager/Supervisor of service delays.
Comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
Ensure availability of treatment information by filing and retrieving patient records.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Help patients in distress by responding to emergencies.
Protect patients' rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.
Contribute to team effort by accomplishing related results as needed.
Assist in the creation of new patient welcome packets.
Exhibit behavior and communication skills that demonstrate commitment to superior customer service.
Demonstrate knowledge of switchboard operations and follow opening and closing procedures.
Handle all phases of telephone communications, including scheduling appointments, allergy testing, and obtaining test authorizations.
Route calls to appropriate departments and take accurate messages.
Handle all emergency calls appropriately.
Maintain accurate directories of providers’ phone numbers.
Maintain accurate daily schedule and communicate as appropriate.
Maintain awareness of department duties for efficient call processing.
Act as translator as needed with patients and physicians.
Assist with entering information into the EMR system.
Request patient records as needed for physicians.
Inform physicians when consults are requested.
Report urgently needed switchboard equipment repairs to Supervisor/Manager.
Use, protect, and disclose patients’ protected health information according to HIPPA guidelines.
Adhere to safety policies and procedures.
Practice discretion about internal clinical policies and procedures when speaking to patients.
Perform other duties as assigned.