Freight Records Supervisor

Ashley Furniture Industries•Ecru, MS

11d•Onsite

About The Position

Ashley Distribution Holdings is seeking a detail-oriented and results-driven Freight Records Supervisor to lead a team responsible for document imaging, records management, and document conversion services. This position plays a critical role in ensuring the accuracy, accessibility, and integrity of business records while supporting operational and compliance needs across the organization. The Freight Records Supervisor provides daily leadership to a team of imaging specialists, drives process improvements, and oversees electronic document management systems and related automation tools.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent work experience.
Minimum of two years of experience leading teams and managing business processes.

Nice To Haves

Previous supervisory experience in a similar operational or records management environment preferred.
Strong attention to detail and organizational skills.
Excellent verbal, written, and interpersonal communication abilities.
Experience working with document management or electronic records systems.
Strong analytical, problem-solving, and decision-making skills.
Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
Proficiency with Microsoft Office applications and related business systems.
Ability to maintain confidentiality and handle sensitive information appropriately.
Commitment to outstanding customer service and collaborative teamwork

Responsibilities

Supervise and support a team of document imaging specialists responsible for converting hard-copy records into digital formats.
Oversee document conversion services, data accuracy, system support activities, and project coordination.
Monitor workloads and allocate resources to maximize productivity and service levels.
Ensure adherence to standard operating procedures, quality standards, and record retention requirements.
Evaluate and recommend improvements to document management systems and business processes.
Support the implementation, administration, and ongoing effectiveness of electronic records management solutions.
Manage employee performance through coaching, development, performance reviews, and corrective actions when necessary.
Assist with hiring, onboarding, training, succession planning, and employee engagement initiatives.
Maintain accurate timekeeping, attendance, and scheduling practices to support business operations.
Partner with leadership to communicate departmental goals, priorities, and organizational updates.
Drive continuous improvement efforts to enhance efficiency, quality, and customer service.