Freight Customer Service Rep

U.S. Bank • Naperville, IL

1d • $20 - $23 • Hybrid

About The Position

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; processing invoices, assisting with remittances and training customers on how to use systems to access their data.

Requirements

• High school diploma or equivalent
• Two to four years of relevant experience
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Nice To Haves

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Bilingual language skills in Spanish/English preferred

Responsibilities

• Resolving customer inquiries and problems on first contact
• Providing customers with account information
• Processing invoices
• Assisting with remittances
• Training customers on how to use systems to access their data

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED