Freelancer Program Associate
About The Position
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. The Office of Labor Policy & Standards (“OLPS”) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, Delivery Worker Laws that provide minimum pay and other protections for app delivery workers, and wrongful deactivation protections for Uber and Lyft drivers. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. OLPS is seeking an organized, motivated person with excellent communication skills to be a Freelancer Advocate in FIFA program. A Freelancer Advocate handles a large volume of complaints from freelancers and is the direct line of contact for freelance workers using the law to collect money owed to them.
Requirements
- A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or A baccalaureate degree from an accredited college; or A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.
- Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.
Responsibilities
- Handling FIFA complaints by sending required notices, supporting documents, and surveys to freelance workers and hiring parties.
- Performing data entry to record information about complaints, responses, surveys, and survey responses in OLPS case management databases.
- Sending surveys to freelancers for information about case resolutions.
- Using reports to monitor deadlines and receive case assignments.
- Interviewing freelancers about their cases and answering freelancers’ questions by phone and email.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
