Fraud Team Administrator

Langley Federal Credit Union•Newport News, VA

8d•Hybrid

About The Position

Langley Federal Credit Union is seeking a Full Time Fraud Team Administrator to work a Hybrid schedule from their Oyster Point office in Newport News, VA. This entry-level role provides foundational experience in multiple team functions within the Fraud and BSA/AML department. The position supports all aspects of the BSA and Fraud Department, serving as a primary contact for internal and external communications. The Administrator supports team operations by handling security footage investigations, managing correspondence, and performing essential tasks to ensure team efficiency and compliance.

Requirements

High school diploma or its equivalent required.
One year of experience in a financial institution in an operational or member facing position required.
Proficient in analyzing data across multiple systems.

Nice To Haves

Associate’s degree in a related field or relevant coursework in business, finance, or criminal justice preferred.
Completion of or active pursuit of relevant certifications (e.g., Certified Fraud Examiner, VISA certifications, or other fraud-prevention credentials). Certifications must be earned within 6 months of hire into the position if not already in place.

Responsibilities

Reviews and manages investigations related to security camera footage.
Serves as the primary contact for phone, email (Outlook triage of all inboxes), and regular mail communication.
Receives and distributes NCUA complaints to appropriate team members.
Creates and distributes Reg E letters in accordance with regulatory requirements.
Acts as a proxy for Analyst roles within the team to promote efficiency and support team operations.
Assists in the intake, triage, and distribution of work items and tasks.
Actively participates in team meetings and collaborative channels to ensure operational alignment and adherence to departmental goals.
Trains in BSA/AML and Fraud operations across multiple systems.
Develops and maintains knowledge of LFCU products and services.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.