Fraud Team Administrator
About The Position
Langley Federal Credit Union is seeking a Full Time Fraud Team Administrator to work a Hybrid schedule from their Oyster Point office in Newport News, VA. This entry-level role provides foundational experience in multiple team functions within the Fraud and BSA/AML department. The Administrator supports all aspects of the BSA and Fraud Department, serving as a primary contact for internal and external communications. The Administrator supports team operations by handling security footage investigations, managing correspondence, and performing essential tasks to ensure team efficiency and compliance.
Requirements
- High school diploma or its equivalent required.
- One year of experience in a financial institution in an operational or member facing position required.
- Proficient in analyzing data across multiple systems.
Nice To Haves
- Associate’s degree in a related field or relevant coursework in business, finance, or criminal justice preferred.
- Completion of or active pursuit of relevant certifications (e.g., Certified Fraud Examiner, VISA certifications, or other fraud-prevention credentials). Certifications must be earned within 6 months of hire into the position if not already in place.
Responsibilities
- Reviews and manages investigations related to security camera footage.
- Serves as the primary contact for phone, email (Outlook triage of all inboxes), and regular mail communication.
- Receives and distributes NCUA complaints to appropriate team members.
- Creates and distributes Reg E letters in accordance with regulatory requirements.
- Acts as a proxy for Analyst roles within the team to promote efficiency and support team operations.
- Assists in the intake, triage, and distribution of work items and tasks.
- Actively participates in team meetings and collaborative channels to ensure operational alignment and adherence to departmental goals.
- Trains in BSA/AML and Fraud operations across multiple systems.
- Develops and maintains knowledge of LFCU products and services.
Benefits
- Affordable medical, dental, and vision plans
- Educational Assistance, encompassing books, lab fees, registration costs, and more.
- Support for Student Loan Repayment.
- Abundant Career Growth Opportunities.
- Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
- 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
- Paid Sick Time for all team members.
- Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
- Company-covered short- and long-term disability insurance.
- Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
- Flexible Health Care and Dependent Care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
