Senior Fraud Analyst - Team Lead

Coinflow•Chicago, IL

About The Position

Coinflow is seeking a Senior Fraud Analyst - Team Lead to build their fraud function from the ground up. This is a hands-on role responsible for developing fraud tooling, investigations workflow, alert triage, and reporting to bank partners. The position reports to the Risk Manager and requires 5-8 years of relevant experience. This is a builder role where the individual will be the primary fraud subject-matter expert, collaborating with BSA/AML Officer, Underwriters, and Data Science, and serving as the main point of contact for fraud-related RFIs from sponsor bank partners.

Requirements

5–8 years of experience in chargeback & fraud prevention, detection, investigations, or remediation within a payment service provider, Acquirer, or fintech platform.
Strong, hands-on understanding of fraud in the card acquiring space, covering both merchant fraud (fraudulent merchant onboarding/boarding fraud, transaction laundering, bust-out schemes, collusive merchant activity) and user/cardholder fraud (account takeover (ATO), card testing, card-not-present (CNP) fraud, scams and social engineering).
Working knowledge of card brand fraud and chargeback monitoring programs such as VAMP, ECM, SMMP, VIRP, BRAM, etc., and experience remediating merchants against these thresholds.
Experience building or significantly improving fraud tooling, case management workflows, or investigations processes.
Comfortable responding directly to bank partner and sponsor bank RFIs, including preparing data and written narratives.
Highly analytical; comfortable using data to identify emerging fraud trends and to justify policy or tooling changes.
Excellent written and verbal communication skills. Able to explain complex fraud findings clearly to non-fraud stakeholders and external partners.
Sound judgment and ability to make and stand behind difficult, sometimes ambiguous, fraud decisions.

Nice To Haves

Experience with high-risk or emerging verticals such as crypto on/off-ramps, gaming, sweepstakes, digital goods.
SQL proficiency or comparable data skills to build dashboards, track fraud metrics, and drive investigations independently.
Familiarity with AML/KYC/underwriting processes and how fraud and onboarding signals intersect in a payments risk organization.
People leadership experience or a demonstrated path toward building and leading a fraud team over time.
Comfortable discussing complex merchant processing situations with Acquirers, Sponsor Banks, and the Card Networks.

Responsibilities

Build the fraud function: Develop and mature transaction monitoring tools, investigations workflow, case management, alerting logic, and evidence documentation standards.
Define SOPs, escalation paths, and decision frameworks for fraud investigations.
Monitor and triage fraud alerts across merchant and user/cardholder populations, investigating transaction patterns, account activity, and behavioral signals.
Conduct deep-dive investigations into suspected fraudulent merchants, card testing, account takeover, ACH fraud, and related fraud typologies.
Drive remediation: case disposition, funding actions, merchant/user offboarding recommendations, and root-cause analysis on confirmed fraud losses.
Continuously assess Coinflow's exposure across merchant fraud (fraudulent merchant onboarding, bust-out schemes, transaction laundering) and user fraud (ATO, card testing, CNP fraud, ACH fraud, scams).
Track chargeback and fraud trends specific to high-risk verticals (crypto on/off-ramps, gaming, remittance, digital goods) and recommend controls.
Monitor card network programs (VAMP, ECM/HECM, EFM, VIRP, BRAM, etc.) and NACHA program requirements, manage merchant remediation to stay below thresholds, and build workflows to meet new program requirements.
Track industry developments, network rule changes, and regulatory updates, and translate them into product and control recommendations.
Serve as the primary owner of fraud-related RFIs from sponsor bank partners, preparing data, narratives, and supporting documentation.
Partner with the BSA/AML Officer and Data Science to align fraud and AML signal-sharing and investigations.
Present fraud metrics, trends, and program updates to Risk & Compliance leadership.
Hire, train, and mentor fraud analysts.
Build out queue SLAs, escalation paths, and QA/calibration of analyst decisions.
Own the fraud playbooks and procedures.