Fraud Strategy Investigator

Macy's•Santa Ana, CA

7h•$22 - $36•Onsite

About The Position

Direct responsibility of facilitating and conducting Fraud investigations; executing Investigative strategies; providing recommendations based on investigative findings; working closely with Asset Protection teams at all levels to identify and investigate fraud; collaborating with internal and external partners; use investigative trends and reporting analysis to generate best practices for business partners.

Requirements

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Respond to common inquiries and complaints from customers, regulatory agencies, and members of the business community.
Ability to effectively present information to top management, public groups.
Moderate level of analytical skills.
Outstanding ability to communicate across all levels of management.
Excellent time management skills.
Computer navigation and keyboarding skills.
Proficiency in MS Office, particularly Excel.
Ability to provide outstanding customer service to external and internal customers on a consistent basis.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Responsibilities

Serve as lead contact for all fraud investigations, and business partner of Investigations associated policy and procedures, for all Fraud/Abuse Investigations.
Provide “on-call” support for business partners, regarding Investigative direction and communication.
Develop strategy and recommendations as result of investigative findings.
Create reporting and analysis to illustrate fraud trends.
Collaborate with business partners to create and regularly review exception-based reports.
Effectively present data for prosecution and/or to business partners.
Work with AP partners to expand and develop leads/existing cases.
Ability to develop investigations through exception reporting and trend analysis.
Upload and maintain case records through case management system.
Regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice