Fraud Investigator

Fiserv•Berkeley Heights, NJ

1d•$71,250 - $114,000•Onsite

About The Position

As a Fraud Investigator at Fiserv, you will conduct investigations that support fraud prevention, incident response, and transaction monitoring across Money Network programs. You will work with partners across Cyber Security, Anti-Money Laundering, Legal, Compliance, Security Operations, Data Science, and product teams to assess suspicious activity, respond to external inquiries, and strengthen fraud controls. Your work helps protect clients, cardholders, and Fiserv solutions across card, Automated Clearing House (ACH), check, mobile application, and account activation channels.

Requirements

4+ years of experience in fraud investigations, financial crime investigations, Anti-Money Laundering, law enforcement, or a related risk management environment.
4+ years of experience conducting investigations in an enterprise environment, including evidence collection, transaction analysis, reporting, and case documentation.
4+ years of experience analyzing card, banking, payment, or money movement activity, including fraud trends, suspicious behavior, and risk indicators.
Experience supporting investigations involving payment card fraud, bank fraud, Automated Clearing House (ACH), check transactions, or related financial crime activity.
Experience using analytics, case management, or link analysis tools, such as Splunk, Palantir, or similar investigative platforms.
Knowledge of financial institution reporting requirements, fraud risk mitigation practices, and investigative procedures under applicable regulatory or compliance frameworks.
Bachelor's degree or higher or equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience supporting government inquiries or law enforcement investigations involving financial crime matters.
Experience working with Money Network programs or similar prepaid, debit, or digital payment products.
Experience partnering with Cyber Security, Data Science, Compliance, or Legal teams in a cross-functional investigative environment.
Experience improving fraud alerting strategies or supporting fraud prevention solutions through data analysis.

Responsibilities

Conduct fraud investigations involving Money Network card, Automated Clearing House (ACH), check, mobile application, and account activation activity.
Monitor transaction alerts, perform incident response activities, generate fraud reports, and respond to government and external inquiries.
Evaluate diverse data sets, identify investigative trends, define data requirements, and support acquisition of new data sources.
Partner with Cyber Security, Technical Fraud Investigations, Data Science, Anti-Money Laundering, Legal, Compliance, Security Operations, and product teams to assess risk and support business and service activities.
Assist with large loss investigations, support law enforcement inquiries, and document evidence and investigative findings in accordance with established procedures.
Use analytics and fraud tools to research suspicious activity, support executive leadership inquiries, and enhance fraud detection and prevention strategies.
Work independently in a high-pressure environment, manage changing priorities, and maintain required knowledge through training and independent research.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.