Fraud Investigator

SHELL FEDERAL CREDIT UNION • Deer Park, TX

22h • Onsite

About The Position

The Fraud Investigator aids the Operations Department in all areas of fraud mitigation and loss prevention in accordance with Shell FCU’s policies and procedures. This role involves monitoring system queues, conducting investigations into suspicious activity, and communicating findings to relevant parties. The investigator will also analyze fraud trends, recommend system improvements, and assist with money laundering investigations. This position acts as a primary resource for internal employees regarding fraud and loss prevention and requires the ability to work independently.

Requirements

• A minimum of one-year financial institution experience in the areas of lending and operations or one year working in an investigative capacity in an unrelated field.
• High school diploma or general education degree (GED).
• Must possess exceptional investigative skills and a data-driven mindset.
• Possess exceptional written and verbal communication skills using tact and to reach an objective.
• Possess a highly positive, member-service oriented attitude and the ability to anticipate member needs.
• A significant level of trust, diplomacy, and confidentiality is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and/or can be of a personal or sensitive nature.
• Work involves motivating or influencing others.
• Maintain a high level of knowledge and procedural expertise in credit union products, services, and promotions.
• Perform all work within established policies and procedures.
• Ability to work in an open-concept workspace/environment.
• Must be able to work independently with little assistance or supervision.
• Must be able and willing to work a minimum of 40 hours per week plus overtime as needed.
• Must be able and willing to work and/or travel to any of our office locations as needed within a 75-mile radius.
• Must be able to travel to and attend job-related conferences and training, both local and out of state.

Nice To Haves

• Some college experience preferred.

Responsibilities

• Monitors system queues in the fraud monitoring/anti-money laundering software Verafin to identify high risk transactions within the membership portfolio.
• Conducts investigations into suspicious activity, including but not limited to scams, check/wire/ACH/card fraud, identity theft, insurance fraud, account takeovers, electronic crimes and elder abuse.
• Tracks and documents investigations in Verafin case management system.
• Refers more complex fraud and BSA/AML alerts to the appropriate team members of the Operations Department.
• Files Suspicious Activity Reports in Verafin as needed.
• Regularly communicates findings to the Fraud Analyst/Internal Auditor/VP of Operations.
• Investigates member transactions to identify fraudulent activity such as account takeover, friendly fraud, identity theft or other similar risks.
• Interacts with credit union employees and members in order to validate information while researching suspected fraud scenarios.
• Communicates with members by phone or email to validate account activity.
• Determines existing fraud trends by the analysis of accounts and transaction patterns.
• Utilizes external resources that identify nationwide and global fraud trends and communicate this information to the Fraud Analyst and/or VP of Operations.
• Evaluates and recommends improvements of all corporate–wide systems in order to enhance the credit union’s fraud prevention program.
• Recommends mitigation solutions affecting various areas/departments.
• Works with the Internal Auditors to assist in money laundering investigations to provide a fraud perspective when needed.
• Assists in the development and implementation of automated fraud detection and real-time decisioning strategies.
• Acts as a primary resource for internal employees in the areas of fraud and loss prevention.
• Performs additional duties as assigned.

Benefits

• Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED