Fraud Investigator

ESL Federal Credit Union•City of Rochester, NY

2d•$80,454 - $101,426•Hybrid

About The Position

The Fraud Investigator is a senior-level role responsible for managing complex fraud investigations, ensuring regulatory compliance, and collaborating with law enforcement. This position requires expertise in fraud detection, case management, and compliance standards to protect ESL Federal Credit Union and its members from fraud risk, loss, and reputational harm.

Requirements

Bachelor's degree or 4 years of directly related experience required
In addition, 5+ years of fraud, risk management, or operational experience, preferably at a financial institution
Familiarity with financial regulations, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements
Extensive experience in resolving conflict, conducting investigations/interviews while maintaining composure
Strong analytical skills, attention to detail and ability to handle complex cases
Ability to work a rotational shift, Saturday’s, and be on-call 24x7x365 dependent on business need
Excellent written and verbal communication for effective member and law enforcement interaction
Knowledge of regulatory requirements and experience in regulatory reporting
Excellent verbal and written communication to interact professionally with members, colleagues, and law enforcement
Ability to explain complex fraud cases clearly and concisely to non-technical stakeholders
Competence with Microsoft Office Suite (Excel, Word, Outlook) for reporting and documentation
Exceptional attention to detail to ensure accuracy in case documentation, reporting, and compliance adherence
Ability to adapt quickly to changing fraud trends, regulatory updates, and internal processes
Resilience to manage stress in a fast-paced environment, especially during periods of high alert activity
Strong ability to analyze transaction data, identify suspicious patterns, and assess risk
Ability to explain complex fraud cases clearly and concisely to non-technical stakeholders
Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

Nice To Haves

Bachelor's degree preferred
Certified Fraud Examiner (CFE) preferred or willing to obtain within 12 months

Responsibilities

Conduct comprehensive investigations on high-risk fraud cases, including identity theft, account takeovers, and unauthorized transactions.
Collect and analyze evidence, document findings, and make determinations on fraudulent activities, maintaining thorough case records.
Work directly with impacted members to resolve cases and implement preventive measures.
Keep members informed of their case status and the next steps, ensuring they understand timelines and expected outcomes.
Serve as the primary point of contact for law enforcement agencies, sharing relevant case information and supporting criminal investigations.
Develop and maintain relationships with law enforcement and other financial institutions to enhance fraud detection and response efforts.
Collaborate with departments such as Risk, Compliance, and Operations to develop fraud prevention strategies and strengthen cross-functional efforts.
Conduct fraud awareness training for team members, sharing insights on emerging fraud tactics and industry trends.
Ensure all investigations comply with BSA, AML, KYC, and other regulatory requirements.
Prepare and submit Suspicious Activity Reports (SARs), as required, and other regulatory filings as needed, maintaining accuracy and timeliness.
Identify trends and vulnerabilities within ESL’s systems, recommending and implementing fraud prevention controls to mitigate risk.
Stay updated on regulatory changes, incorporating new practices into fraud detection processes.