Fraud Specialist - Train On-Site Home Office Program - Salary up to $21/hour

Citi • O'fallon, MO

14d • $41,600 - $53,600 • Hybrid

About The Position

Citi is hiring Fraud Specialists for a January training class at its O’Fallon, Missouri site. The role represents the bank in client interactions, provides first-contact resolutions, investigates potential fraud on existing credit card accounts, and helps resolve client concerns while protecting clients and maintaining Citi’s service standards. Paid training, structured onboarding, and internal career progression opportunities are offered.

Training takes place on-site at 1000 Technology Drive, O’Fallon, MO 63368. After successfully completing on-site training, employees may have the option to work remotely through the Home Office Program, subject to role performance standards, suitable working conditions, and the required home technology setup. The position is full-time, with an advertised rate of up to $21 per hour and a listed annual salary range of $41,600 to $53,600.

Requirements

• High school diploma or equivalent (GED).
• One to three years of experience in a customer-facing or service-oriented role, with demonstrated ability to handle and resolve client inquiries.
• Proficiency in Microsoft Office and Windows operating systems.
• Excellent data-entry skills and ability to multitask across systems in a fast-paced environment.
• Clear and confident verbal and written communication skills, including the ability to engage clients professionally in diverse situations.
• Strong active-listening skills, sound judgment, and problem-solving abilities.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns, and take appropriate action to protect clients.
• Verify recent charges and account activity, collect information to evaluate potential fraudulent transactions, and address service-related requests and concerns across inbound and outbound interactions.
• Apply appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Use available resources to resolve client issues efficiently, working with limited supervision.
• Assess risk in day-to-day decisions, follow Citi policies and ethical standards, and transparently escalate issues when required.

Benefits

• Medical, dental, and vision insurance effective on the first day.
• 401(k) retirement plan with company matching.
• Tuition reimbursement.
• Paid time off, including vacation, personal days, sick leave, and paid company holidays.
• Employee assistance programs, mental health resources, and wellness coaching.
• Life, accident, and disability insurance.
• Wellness programs.
• Structured onboarding, supportive leadership, and internal career progression pathways.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED