On-site Office Administrator

TRIO Heating, Air & Plumbing•San Jose, CA

2d•$54,000 - $70,000•Onsite

About The Position

TRIO Heating, Air & Plumbing is hiring an on-site Office Administrator to support its installation department. The role coordinates installation jobs, orders materials, communicates with customers and installers, and helps prepare installation teams to complete high-quality work. The administrator serves as a key link across the installation department and works with dispatch, management, and the parts department. The position also involves supporting technician performance and customer rapport, monitoring job expenses against budget, scheduling installations with customers, completing paperwork, and participating in professional training. The schedule is Monday to Friday. HVAC or construction experience is not required, though it is a bonus.

Requirements

Computer skills.
Good verbal communication skills.
Customer service skills.
Attention to detail.
Project management skills.
Experience working with Excel.

Nice To Haves

Spanish language skills.
HVAC background.
Construction background.

Responsibilities

Schedule installation jobs by contacting customers.
Order materials and help prepare installers to complete high-quality installations.
Maintain communication with dispatch, the manager, the parts department, and the installation team.
Show technicians how to establish customer rapport and support customer satisfaction.
Monitor installation technician performance and advise them on improvement.
Analyze and control job expenses to meet budget.
Complete paperwork properly.
Participate in training for professional growth and development.