Fraud Specialist- (non remote)

DuTrac Community Credit Union • Dubuque, IA

8d • Onsite

About The Position

The Fraud Specialist is responsible for the investigation, prevention and recovery of losses sustained by fraudulent activity including any illegal or improper activities by external or internal means. This includes but is not limited to, ATM Fraud, Credit/Debit Card Fraud, unauthorized account withdrawals and Share Draft/Check Fraud. This role ensures timely resolution of fraud-related cases, support staff through education and communication, and help minimize financial losses while maintaining high service standards.

Requirements

• Strong communication and relationship-building skills
• Ability to work with sensitive and confidential information
• Comfortable influencing, training, and supporting others on fraud-related topics
• Strong analytical, problem-solving, and attention-to-detail skills
• Ability to interact professionally with internal teams, members, and external contacts

Nice To Haves

• One to three years of similar or related experience

Responsibilities

• Conduct timely and thorough investigations of suspected fraudulent activity to minimize financial loss to the credit union
• Respond to and resolve member fraud incidents while providing timely and accurate support to staff regarding calls they have handled, in accordance with established service standards and timelines.
• Communicate fraud-related issues clearly and consistently with Senior Fraud Specialist to ensure proper procedures are followed and risk is reduced.
• Maintain a strong understanding of credit union products, services, policies, and procedures to support effective fraud prevention.
• Stay informed on current fraud trends and apply that knowledge to educate staff and strengthen fraud prevention efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed