Fraud Specialist I

Truist•Wilson, NC

About The Position

Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery-related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures. The role investigates transactional information using banking systems and internal and external applications, conducts client research, and applies critical thinking to make well-supported decisions. It also requires resolving cases and alerts within directed timelines, communicating with internal and external partners or clients, and participating in fraud-related training to stay current on changing laws and regulations.

Requirements

High school diploma or equivalent education and related training.
One year of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending capacity.
Ability to learn and perform complex processes in accordance with the policies, procedures, and regulations governing the department.
Strong investigative, analytical, and critical-thinking skills.
Strong work-prioritization and time-management skills.
Strong interpersonal, communication, and client-service skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
Ability to work in a high-stress, fast-paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.

Nice To Haves

Associate degree.
Experience in investigation, law enforcement, or a lending role.
Knowledge of fraud regulations and/or related compliance requirements, including reporting and record-retention requirements.
Experience in a fraud and/or compliance-related role, whether client-facing or backroom/operational.

Responsibilities

Analyze and make decisions on Fraud Solution Service Delivery-related cases or alerts.
Use banking systems to investigate and research transactional information and ensure Fraud Solution Service Delivery requirements are met.
Conduct client research.
Apply critical thinking to make well-supported decisions based on alert type.
Use internal and external applications to investigate and research applicable alerts.
Resolve cases or alerts efficiently and effectively while meeting timelines directed by Fraud Solution Service Delivery functions.
Support effective communication with internal and external partners or clients.
Participate in fraud-related training, including webinars, periodicals, and self-study, to stay abreast of changing laws and regulations.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Disability insurance.
Accidental death and dismemberment coverage.
Tax-preferred savings accounts.
401(k) plan.
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status.
10 sick days, prorated.
Paid holidays.
Depending on position and division, the job may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.