Fraud Senior Specialist I

Truist Bank • Charlotte, NC

1d

About The Position

Perform research and loss mitigation efforts across multiple intake channels to make decisions on fraud-related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures.

This role analyzes fraud cases and alerts, investigates transactional information and client activity using banking systems and internal and external applications, and resolves cases within applicable timelines. It also supports communication with internal and external partners or clients and participates in ongoing fraud-related training to stay current with changing laws and regulations.

Requirements

• Associate degree or equivalent education and related training.
• Three to five years of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending capacity.
• Ability to learn and perform complex processes in accordance with applicable departmental procedures, policies, and regulations.
• Strong investigative, analytical, and critical-thinking skills.
• Strong work-prioritization and time-management skills.
• Strong interpersonal, communication, and client-service skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function.

Nice To Haves

• Bachelor's degree.
• Experience in investigation, law enforcement, or a lending role.
• Knowledge of fraud regulations or related compliance requirements, including reporting and record-retention requirements.
• Experience in a fraud- or compliance-related role, whether client-facing or backroom/operational.

Responsibilities

• Analyze and make decisions on multiple fraud-related cases or alert types.
• Use banking systems to investigate and research transactional information and ensure fraud requirements are met.
• Conduct client research.
• Apply critical thinking to make well-supported decisions appropriate to the alert type.
• Use internal and external applications to investigate and research applicable alerts.
• Resolve cases or alerts efficiently and effectively while meeting timelines relevant to the fraud function.
• Support effective communication with internal and external partners or clients.
• Participate in fraud-related training, including webinars, periodicals, and self-study, to stay current with changing laws and regulations.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts.
• 401(k) plan.
• At least 10 days of vacation during the first year of employment, prorated based on hire date and full-time or part-time status.
• 10 sick days, prorated.
• Paid holidays.
• Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree