Senior Fraud Mitigation Specialist

American Business Bank•Los Angeles, CA

7d•$29 - $36•Hybrid

About The Position

The Senior Fraud Mitigation Specialist investigates and reviews customer disputes and suspicious or potentially fraudulent activity in accordance with state and federal regulations. The role helps identify and mitigate risk to the Bank, supports BSA, AML, OFAC, and CIP compliance, and escalates issues to the appropriate management and departments. The specialist serves as a subject matter expert and customer point of contact during fraud mitigation, coordinating internal teams to complete remediation efficiently and appropriately. The position reviews and monitors fraud cases and remediation activity, investigates suspicious check activity, and validates in-clearing items to prevent fraud. It also supports less experienced specialists, prepares reports on fraud and Red Flag Identity Theft trends, handles customer research and inquiries, and contributes to special projects and audits. The position is based in Los Angeles, California, with hybrid eligibility.

Responsibilities

Identify and mitigate potential risks to the Bank and assist with BSA, AML, OFAC, and CIP compliance support.
Investigate, disposition, and resolve disputes and suspicious or fraudulent activity in collaboration with internal resources.
Ensure required reports are filed with law enforcement, federal agencies, and management in accordance with applicable regulations.
Take appropriate action to protect customers and the Bank and minimize losses.
Report potentially suspicious events or transactions to the BSA department and support additional investigative requirements.
Respond to inquiries and explain the distinction between suspicious and non-suspicious activity.
Serve as a subject matter expert and customer point of contact throughout the fraud mitigation process.
Coordinate with Bank departments on services affected by fraud, support a smooth customer experience, and resolve or report escalations to the Fraud Operations Manager.
Escalate fraud mitigation issues to the Fraud Operations Manager when necessary.
Create, maintain, and review fraud cases in the Abrigo BAM+ Fraud Case Management system.
Prepare and analyze management reports on fraud and Red Flag Identity Theft trends.
Review in-clearing items in the Oasis system, validate items to prevent fraud, and serve as the main point of contact for department escalations.
Review signatures, check stock, signature requirements and dollar limits, payees, endorsements, check sequence, and other potential fraud indicators.
Consult with customers as needed to verify the authenticity of items and begin remediation when fraud is identified.
Report discrepancies to the direct manager.
Conduct customer-requested research and resolve customer inquiries and issues efficiently and promptly.
Answer telephone calls, address questions, and direct calls to appropriate Bank personnel.
Comply with Bank policies and procedures and applicable state and federal banking laws, rules, and regulations.
Assume responsibility for special projects, gather data, and prepare reports for Senior Management, audits, and other personnel.
Support less experienced staff through communication, delegation, and cross-training.
Complete administrative tasks accurately and on time while supporting the Bank’s goals and values.