Fraud Senior Specialist I

Truist•Atlanta, GA

About The Position

Perform research and loss mitigation efforts across multiple intake channels to make decisions on fraud-related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures. This role analyzes fraud-related cases and alerts, investigates transactional information using banking systems, conducts client research, and applies critical thinking to make well-supported decisions. It also involves resolving cases within applicable timelines, communicating with internal and external partners or clients, and participating in fraud-related training to stay current with changes in laws and regulations. The position is regular and works the second shift, which carries a 10% automatic pay differential.

Requirements

Associate degree or equivalent education and related training.
Three to five years of banking, financial industry, or related experience; preferably in a branch, audit, compliance, legal, risk, or lending capacity.
Ability to learn and perform complex processes in accordance with departmental procedures, policies, and regulations.
Strong investigative, analytical, and critical-thinking skills.
Strong work-prioritization and time-management skills.
Strong interpersonal, communication, and client-service skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office products.
Ability to work in a high-stress, fast-paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.

Nice To Haves

Bachelor's degree.
Experience in investigation, law enforcement, or a lending role.
Knowledge of fraud regulations or related compliance requirements, including reporting and record-retention requirements.
Experience in a fraud- or compliance-related role, either client-facing or backroom/operational.

Responsibilities

Analyze and make decisions on multiple fraud-related cases or alert types.
Use banking systems to investigate and research transactional information and ensure fraud requirements are met.
Conduct client research.
Apply critical thinking to make well-supported decisions relevant to each alert type.
Use internal and external applications to investigate and research applicable alerts.
Resolve cases or alerts efficiently and effectively while meeting applicable timelines.
Communicate effectively with internal and external partners or clients.
Participate in fraud-related training, including webinars, periodicals, and self-study, to stay informed about changing laws and regulations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division