Fraud Risk Governance Program Manager
About The Position
This is a full-time career opportunity that can be remote within a commutable distance to Lancaster, PA. The Program Manager – Fraud Risk Governance is responsible for protecting the organization from fraud losses by overseeing and coordinating fraud prevention efforts, proactively evaluating fraud strategies, and driving initiatives that strengthen fraud risk mitigation across the enterprise. The role focuses on training, quality control, control documentation and testing, metrics, and broader fraud oversight. This role partners closely with Fraud Risk Management (FRM) operations, Second Line of Defense (Risk Management and Compliance), and Internal Audit to ensure fraud activities are well-governed, consistently executed, and aligned with regulatory expectations and the bank's risk appetite, while proactively identifying opportunities to strengthen controls and governance practices. By focusing on early risk detection and prevention strategies, this role addresses fraud risk and supports the FRM department's activities, contributing directly to the mitigation of operational losses attributed to fraud.
Requirements
- Bachelor's Degree or the equivalent experience. Specialty: Business, Criminal Justice, or other applicable. (Required)
- 10 or more years fraud prevention in Financial Services. (Required)
- Working knowledge of fraud risks, typologies, and related operational processes (Required)
- Strong analytical, organizational, and communication skills (Required)
Nice To Haves
- 3 or more years fraud governance program oversight. (Preferred)
Responsibilities
- Own and enhance the fraud governance framework, providing oversight of fraud operations, investigations, and supporting processes.
- Design, implement, and continuously optimize a multi-layered fraud prevention framework across all transaction channels (e.g., checks, credit/debit cards, ACH, digital payments).
- Advise and guide the investigation lifecycle from detection to resolution, including high-value external fraud and internal fraud cases.
- Analyze large datasets to identify fraud patterns, emerging threats, and system vulnerabilities and develop strategies to mitigate fraud losses.
- Work closely with Line of Business teams to integrate anti-fraud features and improve the effectiveness of fraud mitigation strategies.
- Serve as a liaison with third-party vendors, payment processors, and banking partners to enhance fraud mitigation efforts.
- Oversee fraud loss metrics such as loss rates, chargeback rates, and manual review efficiency, reporting findings to executive leadership.
- Present fraud trends, risks, and mitigation strategies to senior leadership.
- Lead root-cause assessments of fraud loss data, and perform loss attribution to prioritize improvements.
- Develop, implement and manage fraud training program to assist in building out QC/QA reviews and creating standards within the department.
Benefits
- medical plans with prescription drug coverage
- flexible spending account or health savings account depending on the medical plan chosen
- dental and vision insurance
- life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- paid time off programs including holiday pay and paid volunteer time
- disability insurance coverage
- maternity and parental leave
- adoption assistance
- educational assistance
- wellness program with financial incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
