Fraud Operartions Associate
About The Position
Brex is seeking a Fraud Operations Associate to manage the operations aspects of fraud within the company. This role involves managing daily workflows related to transaction fraud, first-party fraud, and account takeovers, with the goal of improving the business's ability to scale and make risk-based, customer-focused decisions. The associate will become the company expert in fraud operations, driving down losses and enhancing internal efficiencies. A key part of the role is contributing to the evolution of AI tools to contain fraud losses and improve operational efficiencies, ensuring Brex scales safely and sustainably.
Requirements
- Previous management or team leader experience.
- Strong communication skills
- An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting
- Ability to collaborate and work with a team on projects and process improvements.
Nice To Haves
- SQL knowledge
Responsibilities
- Own and work associate level queues that are assigned to the Fraud Operations team
- Develop and implement scalable operational processes for fraud management
- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- Achieve company-level goals around financial fraud losses
- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- Participate and help in streamlining fraud operational workflows around transaction review and account investigations
- Take ownership of Fraud Incident handling and be able to conduct root cause analysis & close inefficiency gaps
- Own & ship projects that are on Fraud Ops roadmap with full autonomy
- Use AI tools to elevate & enhance queues and projects
- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud
Benefits
- Global corporate cards
- Banking
- Spend management software
- Bill pay software
- Travel software
- AI-native automation
- World-class service
- Tools, resources, and support for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
