Fraud Operartions Associate
Brex•Salt Lake City, UT
•$76,800 - $96,000•Hybrid
About The Position
Brex is seeking a Fraud Operations Associate to manage the operations aspects of fraud, specifically focusing on transaction fraud, first-party fraud, and account takeovers. This role involves improving the company's ability to scale and make risk-based, customer-focused decisions. The associate will be the company expert in fraud operations, driving down losses and enhancing internal efficiencies. They will also contribute to the evolution of AI tools to contain fraud losses and improve operational efficiencies, ensuring Brex scales safely and sustainably.
Requirements
- Previous management or team leader experience.
- Strong communication skills
- An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting
- Ability to collaborate and work with a team on projects and process improvements.
Nice To Haves
- SQL knowledge
Responsibilities
- Own and work associate level queues that are assigned to the Fraud Operations team
- Develop and implement scalable operational processes for fraud management
- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- Achieve company-level goals around financial fraud losses
- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- Participate and help in streamlining fraud operational workflows around transaction review and account investigations
- Take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
- Own & ship projects that are on Fraud Ops roadmap with full autonomy
- Use AI tools to elevate & enhance queues and projects
- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.
Benefits
- Equity and other forms of compensation may be provided as part of a total compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
