Fraud Operartions Associate
About The Position
Brex is seeking a Fraud Operations Associate to manage the operational aspects of fraud within the company. This role involves handling daily workflows related to transaction fraud, first-party fraud, and account takeovers, with the goal of improving the business's ability to scale and make risk-based, customer-focused decisions. The associate will become the company expert in fraud operations, driving down losses and enhancing internal efficiencies. They will also play a critical role in containing fraud losses and improving operational efficiencies by contributing to the evolution of AI tools, ensuring Brex scales safely and sustainably. This position is based in the Salt Lake City office, operating in a hybrid environment with a minimum of three coordinated days in the office per week (Monday, Wednesday, and Thursday), and offers up to four weeks of fully remote work per year.
Requirements
- Previous management or team leader experience.
- Strong communication skills
- An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
- Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting
- Ability to collaborate and work with a team on projects and process improvements.
Nice To Haves
- SQL knowledge
Responsibilities
- Own and work associate level queues that are assigned to the Fraud Operations team
- Develop and implement scalable operational processes for fraud management
- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- Achieve company-level goals around financial fraud losses
- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- Participate and help in streamlining fraud operational workflows around transaction review and account investigations
- Take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
- Own & ship projects that are on Fraud Ops roadmap with full autonomy
- Use AI tools to elevate & enhance queues and projects
- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.
Benefits
- Equity and other forms of compensation may be provided as part of a total compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
