Fraud Operations Analyst

Gusto, Inc.•Quinte West, ON

2d•$68,085 - $104,963•Hybrid

About The Position

As a Fraud Operations Analyst, you will serve as a fraud-fighting detective, playing a key role in making Gusto the safest and most secure payroll and benefits solution. In this role, you will identify patterns, recognize uncharacteristic behavior, and apply critical thinking to protect our customers. Beyond investigation, you will continuously look for opportunities to iterate and optimize our processes — driving greater efficiency and reducing customer pain along the way. This role also sits at the front line of Gusto’s increasingly AI-native Risk Operations work. You’ll serve as the human in the loop for AI-powered workflows—reviewing flagged cases, validating AI outputs, making nuanced decisions where human discretion matters, and helping improve the systems we use every day.

Requirements

2+ years of experience in operational work, detection and/or investigation.
An insatiable appetite for problem solving, knack for structured thinking using a data driven approach, ability to spot unusual patterns, and sharp attention to detail.
Demonstrates curiosity and a bias toward experimentation—asks “why” and tests “what if.”
Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
Excellent time management skills and ability to handle multiple projects/tasks simultaneously.
Is extremely process and policy oriented.
Goal-oriented, positive, and proactive.
Comfortable in a fast-paced, results-oriented work environment.
Communicates well with others.

Nice To Haves

Familiarity with fraud typologies, transaction patterns, and risk indicators.
Professional certifications (CFE)
Payroll industry experience
SQL/data analysis knowledge

Responsibilities

Supervise and validate AI outputs for fraud cases, making nuanced decisions where human discretion is needed, while documenting anomalies and opportunities for model improvement to continuously fine-tune AI system performance
Use AI tools in everyday work (Claude, Gemini, etc.). Explore how prompts, automations, or workflow tweaks can make your day-to-day work faster or smarter.
Own and optimize our operational task queues—keep things flowing, unblock teams, and put the pieces together to make sense.
Safeguard Gusto's ecosystem by investigating flagged activity, validating high-impact findings, and taking decisive action to mitigate risk while minimizing friction for legitimate customers.
Come up with innovative methods to identify trends, patterns, and ideally catch unusual activity before impact.
Identify small manual pain points and experiment with ways to automate or simplify them using AI tools to improve team performance.
Work cross-functionally with internal teams, our customers, and external partners.
Be a resource to our internal teams and customers while working as a Subject Matter Expert to help with escalations pertaining to our area of expertise.