Assoc, P3, Cybersecurity Ops III : Job Level - Associate

Morgan Stanley•Sandy, UT

About The Position

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Principal Cyber Security Operations position at an Associate level which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Requirements

Experience in a financial crime role 4 + years
Superior analytical, critical thinking and decision-making skills utilizing data extraction
Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details.
The ability to research and respond to various methods of Debit card related fraud.
Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
Ensure proper case documentation and reporting.
Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations.
Excellent written and verbal communication skills.
Detail oriented with the ability and desire to work in a team environment.

Nice To Haves

Previous financial crime working experience
Understanding of financial services industry products and processes
Understanding of fraud and security issues within the banking and finance industry
Previous experience working within a client service/hospitality based role
Proficient working with Excel, Access, Business and PowerPoint

Responsibilities

Investigations and resolution of complex fraud claims on self directed accounts.
Managing the full review, remediation and reporting required aligned to the product and regulatory association.
Ensuring timeliness with reporting standards and regulatory requirements.
Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary.
Proactively identify recovery efforts from reported fraud transactions to recuperate losses.
Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation.
Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients.
Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units.
Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties.
Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.