Fraud Investigator, Marketplace Fraud

Etsy•New York, NY

2d•$91,000 - $119,000•Hybrid

About The Position

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments. This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here. The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments. Conduct deep-dive investigations into complex fraud cases and chargeback patterns. Use SQL and Looker to identify emerging trends and provide actionable insights. Support ML model development by providing subject matter expertise and operational feedback. Collaborate on new product launches to assess fraud risks and design controls. Contribute to building and delivering training and documentation to enable and upskill the broader operations team. Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Requirements

3+ years of experience in fraud prevention or risk management, ideally within e-commerce or marketplaces
Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights
Strong analytical and critical thinking skills to conduct deep-dive investigations into complex cases

Responsibilities

Performing core enforcement reviews
Conducting deep-dive fraud investigations
Analyzing fraud trends using data tools
Providing feedback to improve machine learning models
Offering recommendations for tooling and process enhancements
Assessing fraud risk for new products
Consistently delivering against weekly core work assignments
Conduct deep-dive investigations into complex fraud cases and chargeback patterns
Use SQL and Looker to identify emerging trends and provide actionable insights
Support ML model development by providing subject matter expertise and operational feedback
Collaborate on new product launches to assess fraud risks and design controls
Contribute to building and delivering training and documentation to enable and upskill the broader operations team