Fraud Investigator

Centier Bank•Merrillville, IN

8d•Onsite

About The Position

Works closely with Deposit and Retail Operations on loss prevention, fraud and security investigations to investigate and deter fraud against the Bank. This role requires the ability to conduct in-depth research of complex situations, use subject matter disciplines to solve difficult problems, execute various risk mitigation efforts and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Centier Brand and high level of customer experience are maintained.

Requirements

Ability to multi-task and a proven track record of working independently
Challenge driven, goal oriented and capable of handling emergency or crisis situation
Ability to effectively handle difficult/contentious customer issues in a professional manner
Ability to work in a fast paced customer centric environment, balancing the need to meet production and quality standards
Strong written and verbal communication skills
Effective time management and organizational skills
Experience analyzing multiple streams of data to draw conclusion and/or take actions
Proficiency with MS Office required (advanced levels of Excel preferred)
Strong Windows based PC skills required
Bachelor's Degree (will take the equivalent in experience in lieu of degree)
2+ years of experience in financial services
Working knowledge of current bank fraud investigative techniques and/or systems

Responsibilities

Works with the Associates and Managers on incidents and/or allegations involving any new or existing accounts set up in the Bank.
Interact with other departments of the Bank, other companies and local, state, and federal authorities (including Adult Protective Services) when required.
Perform a series of reviews (including detailed link analysis) utilizing various tools and reports to identify potential fraudulent activities on new/existing Bank Deposit accounts and lending relationships.
Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan; initiate investigation by gathering facts and evidence; perform research and analysis using back-end customer profile and transactional systems; prepare confidential independent investigative reports that document findings.
Maintain current knowledge and awareness of investigative fraud techniques, privacy laws, bank regulations, investigation and security incident handling policy and procedure.
Possess a strong working knowledge of a Deposits line of business operating practices and policies; and maintain strong working relationships with appropriate industry groups and governmental agencies.
Position will work closely with Compliance, LOB representatives, Risk, Audit, Human Resources, vendors and law enforcement.
Prepares drafts of Regulatory Reports for potential submission to FinCen (SAR referrals)
Responds to requests from Law Enforcement, acts as a liaison, preparing case referrals and follow up investigations
Assist Investigations Manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures
Ensure enterprise-wide compliance with established standards, regulatory policies and procedures for the bank.
Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate
Recommend process/procedural changes needed to avoid risk to the bank and improve the customer experience and participate in the development of business cases supporting recommended policy changes
Initiate correspondence to customers and other financial institutions to facilitate investigation and recover funds