Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Capital One • Chicago, IL

8d • Remote

About The Position

This is a Work from Home - Fraud Intake Coordinator role within Fraud & Disputes Operations Inbound at Capital One. The position offers the convenience of working virtually from home, but candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619) and may be required to report in person with at least 24 hours notice. Capital One is looking for individuals who are empathetic, customer-focused, and possess strong communication and problem-solving skills. The company invests in learning and development opportunities to help associates succeed and serve customers effectively. Successful associates demonstrate a willingness to learn, attention to detail, a positive attitude, flexibility, strong customer focus, effective communication, good judgment, exceptional listening and de-escalation skills, proactivity, effective time management, organizational skills, and dependability.

Requirements

• High school diploma, GED or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
• Candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619).
• Must report in person, when required, with at least 24 hours notice.

Nice To Haves

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry
• At least 1 year of Fraud or Disputes experience

Responsibilities

• Handle inbound customer interactions related to fraud and disputes.
• Demonstrate ability and willingness to learn.
• Show strong attention to detail.
• Maintain a positive attitude and ability to be flexible and embrace change.
• Demonstrate a strong customer focus rooted in empathy.
• Communicate effectively with peers, management, and customers.
• Exercise good judgment and independent decision-making skills.
• Utilize exceptional listening, questioning, call control, and de-escalation techniques.
• Be proactive, have effective time management and organizational skills.
• Display dependability with a solid attendance record.
• Maintain a sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).

Benefits

• Complete benefits program designed to help you be your happiest, healthiest self.
• Unique benefits and enrollment programs.
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED