Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Capital One • Chicago, IL

7d • Remote

About The Position

Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound. Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice. The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.

Requirements

• High school diploma, GED or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
• Candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619).
• You must report in person, when required, with at least 24 hours notice.

Nice To Haves

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry
• At least 1 year of Fraud or Disputes experience

Responsibilities

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Benefits

• A complete benefits program
• Unique benefits and enrollment programs designed to help you be your happiest, healthiest self
• Great work doesn’t mean sacrificing your well being
• Set the standard for personal flexibility, so you can grow here and at home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED