Fraud Intake Coordinator

AdelFi Credit Union•San Dimas, CA

13d•Remote

About The Position

Our Foundation AdelFi Christian Banking unites two trusted Christian financial institutions (Christian Community Credit Union & AdelFi) with more than 130 years of combined experience. As one faith-based credit union, we're committed to practical banking that helps you live out your values and make a lasting Kingdom impact. Fraud Prevention starts with effective Risk Management. As a Fraud Intake Coordinator, you will support fraud prevention efforts by reviewing suspected fraud, documenting cases, and coordinating timely intake within a banking environment.

Requirements

High school diploma or equivalent required
Experience analyzing account activity to detect fraud required
PC/Windows proficiency required
Strong attention to detail, organization, analytical problem-solving, and clear written/verbal communication skills, with solid math aptitude

Nice To Haves

Two-year degree preferred
Word/Excel preferred
Minimum two years of fraud monitoring in a financial institution preferred
Knowledge of financial operations preferred

Responsibilities

Receive and triage reports of suspected fraud or suspicious activity
Review account activity, capture initial details, and document cases accurately
Route items for appropriate follow-up and track next steps to support investigations
Start each day reviewing fraud alerts and intake requests, ensuring cases are accurately documented and ready for Risk Management review.
Support Fraud Prevention efforts by analyzing account activity, gathering information, and coordinating case handoffs to help protect members and AdelFi.