Fraud Call Center Representative

Conduent•San Antonio, TX

14h•Onsite

About The Position

We’re hiring an Onsite Fraud Call Center Representative in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Requirements

High school diploma or GED required
Minimum of 6 months of call center, customer service, or dispatch experience
Strong communication and customer service skills
Ability to work in a fast-paced call center environment
Basic computer skills and ability to navigate multiple systems
Reliable attendance and strong work ethic
Ability to successfully complete a background check, credit check, and security fingerprinting

Nice To Haves

Banking or financial services experience

Responsibilities

Provide professional customer service support via inbound calls
Handle high-volume call center interactions efficiently and accurately
Resolve customer inquiries, issues, and complaints in a timely manner
Maintain accurate records through data entry and system updates
Follow company processes, compliance standards, and quality guidelines
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction

Benefits

Competitive hourly pay
Monthly incentive opportunity of up to $350 after training by meeting performance metrics
Night or weekend differential, based on shift worked
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
health insurance coverage
voluntary dental and vision programs
life and disability insurance
a retirement savings plan
paid holidays
paid time off (PTO) or vacation and/or sick time