Fraud Analyst II - Temporary

Amerantbank•Miramar, FL

About The Position

This role involves monitoring and detecting potential fraudulent activities in a timely and effective manner. The analyst will analyze and detect fraud trends, patterns, and common points of compromise on portfolios to mitigate exposure to risk through the implementation of preventive actions.

Requirements

Associate Degree or equivalent of experience
ABA Certificate in Fraud Prevention
One year of banking experience.
Ability to multi-task, conflict management, and telephone etiquette.
Fluency in Windows Operating Systems.
Fluent knowledge in Windows Office: Outlook, Excel, Word and Powerpoint.
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.

Nice To Haves

Experience in a card payment or loss prevention environment.
Basic eCommerce specific to banking portals, online authentication, identity and fraud protection.

Responsibilities

Daily monitoring of monetary and non-monetary transactions for potential fraud.
Monitor numerous real-time queues for the prevention and detection of card fraud using a case management/alert system.
Utilize channel reports or tools to detect any unusual activity or fraud pattern.
Review out-of-band reports generated by different applications.
Tag and identify possible fraud patterns.
Review numerous real-time and non-real-time alerts for the prevention and detection of card fraud, ACH fraud, IVR, Personal & Business online banking.
Perform outbound call backs to verify transactions with high amounts, anomalies in fraud alerts outside customer’s normal behavior, etc.
Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
Process all disputes according to regulatory guidelines.
Adhere to all rules and parameters set by the Fraud Prevention unit, Risk Management, and Security Areas.
Provide daily case information for further analysis and investigation.
Communicate fraud trends and share ideas and information constructively and positively with peers and leadership.
Stay informed about fraud trends impacting the financial payment industry.
May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.
Maintain or exceed established standards for customer service.
Lead root cause analysis.
Interpret large amounts of data and its impact in both operational and financial areas.
Organize and manage multiple priorities and projects.
Develop effective working relationships, internal and external to Fraud, Claims, and Disputes.
Adapt to changing work priorities to address fast-moving fraud trends.