Fraud Analyst II - Wire

Fifth Third Bank • Farmington Hills, MI

20h • Onsite

About The Position

The Fraud Analyst II position can span multiple areas within the Fraud department including Fraud Detection, Fraud Communications, Domestic Collections & Fraud Operations Support. Fraud Analyst IIs analyze, decision, and prep fraud alerts and cases. They provide guidance to other fraud analysts with respect to training and alert/case evaluation. Analyst II tasks are more complex or higher risk than Fraud Anayst I positions. The position requires the analyst to be an SME (subject matter expert) in their area of fraud. Enhanced attention to detail, multi-tasking, communication, and critical thinking skills are required for the position. This position works closely with fraud leadership in developing policies and procedures to enhance detection efforts and reduce fraud risk.

Requirements

• One to three years of experience in bank fraud preferred
• Fraud Detection and Fraud Communication experience preferred
• Associates Degree or equivalent work experience
• Strong analytical, problem-solving, multi-tasking, and conflict resolution skills
• Highly organized with the ability to multi-task detailed items and follow up as needed
• Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters
• Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends
• Proactive in identifying potential concerns and following-up to resolve such issues
• Excellent teamwork, interpersonal, and relationship building skills
• Ability to make decisions or know when to escalate matters to management
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments
• Ability to communicate effectively with management
• Ability to work independently and complete assigned work in a timely and accurate manner
• Ability to provide consulting, training, and coaching support to employees
• Ability to maintain professional composure in a dynamic work environment that often requires the management of multiple and competing priorities
• Proficiency with Microsoft Office Suite

Responsibilities

• Reviews, analyzes, and decisions Fraud Detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures
• Communicates directly with customers and bank personnel to address fraud risk and concerns, and to educate on fraud topics as needed
• Opens and preps fraud cases
• Appropriately escalates matters associated with fraud activity that warrants engagement to supervisory staff
• Provides fraud related support and works with the first line of defense for the bank
• Works with various business units to understand the alerted activity and to ensure compliance with laws
• Meets scheduling and time tracking expectations to support performance tracking
• Meets performance, quality, and customer service standards
• Provides subject matter expertise and training assistance to others as needed
• Works advanced level fraud alerts and/or case work
• May assist supervisor with process improvement & special projects
• Performs other duties as required

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees