Franchisee Communications Specialist

JFE Franchising Inc • Houston, TX

21h • Onsite

About The Position

The Franchisee Communication Specialist serves as a key communication link between franchisees and internal departments. This role is responsible for managing daily franchisee communications, addressing concerns, coordinating with Operations and cross-functional teams, supporting Franchise Advisory Council (FAC) activities, conducting franchisee exit interviews, and assisting with ownership changes and support manager processes.

Requirements

• Strong communication, interpersonal, and relationship-building skills.
• Excellent organizational, multitasking, and follow-up abilities.
• Strong problem-solving, analytical, and reporting skills.
• Ability to handle confidential and sensitive information professionally.
• Experience working with franchisees, operations, customer service, or multi-department coordination preferred.
• Franchisee experience and familiarity with fruit cut and sushi business operations strongly preferred.
• Strong Microsoft Office skills including Outlook, Excel, Teams, and PowerPoint.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Nice To Haves

• Bilingual or multilingual communication skills are a strong plus.

Responsibilities

• Monitor and manage daily franchisee emails, calls, and communication requests.
• Respond to franchisee concerns in a timely, professional, and solution-oriented manner.
• Coordinate with Operations, Contracts, Accounting, Training, Food Safety, HR, and other departments to assist with issue resolution.
• Maintain communication logs, follow-up records, and franchisee communication tracking systems.
• Support franchisee relationship-building, engagement, and retention initiatives.
• Assist franchisees with operational questions, onboarding support, and communication needs.
• Support recruiting, retention, ownership changes, support manager coordination, and franchisee operation-related tasks when needed.
• Assist with special projects and company initiatives across multiple departments.
• Provide flexible operational and communication support based on business needs.
• Coordinate FAC nomination, voting, and communication processes.
• Communicate and collaborate with franchisees and Operations teams regarding FAC activities and updates.
• Organize and schedule FAC meetings, both virtual and in-person.
• Coordinate and support at least two FAC meetings annually.
• Prepare meeting agendas, meeting summaries, and follow-up action items.
• Maintain FAC tracking lists, communication records, and voting documentation.
• Conduct self-termination franchisee exit interviews.
• Conduct ownership change exit interviews with franchisees.
• Identify trends, recurring concerns, operational challenges, and franchisee feedback.
• Prepare reports and provide operational insights to leadership and Operations teams as needed.
• Support continuous improvement initiatives through franchisee feedback analysis and reporting.
• Assist with franchisee surveys, communication reporting, and data collection initiatives.
• Prepare and distribute monthly franchisee newsletters and communication updates.
• Coordinate communication related to operations, promotions, training, company initiatives, and franchisee programs.
• Support franchisee appreciation, engagement, and communication initiatives.
• Assist with special communication projects and cross-functional initiatives as needed.

Benefits

• Employer Paid Health Insurance: Medical, Dental, Vision, and Life Insurance
• Pet Insurance
• 401 (K) Matching
• Paid Time Off (PTO)
• Paid Sick Days
• Fitness stipend
• Book allowance
• Tuition reimbursement and professional development assistance
• Training/Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed