Franchise Sales Coordinator

Jeremiah's Italian Ice•Orlando, FL

18h•Onsite

About The Position

The Franchise Sales Coordinator provides administrative, operational, and customer service support to the Franchise Development team. This role is responsible for coordinating the franchise sales process, maintaining CRM back end, preparing franchise documentation, scheduling and coordination of Discovery Days/Meet the Team Days, and ensuring an exceptional experience for prospective franchisees throughout the sales/development process. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced sales environment. The candidate also values culture and collaboration.

Requirements

3–5 years of administrative, sales coordination, operations, or related professional experience
Demonstrated hands-on experience managing and maintaining a CRM system is required
Experience managing CRM workflows, campaigns, reporting, data entry, pipeline activity, and maintaining accurate records
Experience providing administrative support in a fast-paced sales, development, or customer-facing environment
Proven ability to manage multiple priorities, deadlines, schedules, documents, and follow-up activities with a high degree of accuracy
Exceptional organizational skills
Strong attention to detail
Excellent written and verbal communication
Professional customer service skills
Ability to prioritize multiple deadlines
High level of confidentiality
Google Workspace proficiency
CRM proficiency (FranConnect a plus)
Calendar management and scheduling expertise
Problem-solving mindset
Self-motivated and proactive
Ability to work independently and collaboratively
Ability to express or exchange ideas verbally and perceive sound by ear.

Nice To Haves

Experience with Word for documentation and Excel for data tracking, reporting, or basic formulas
Knowledge of Adobe programs
Experience uploading, managing, hosting, and sharing video content or webinars in Vimeo
Skills in using Canva

Responsibilities

Support the Franchise Sales/Development team throughout the franchise sales lifecycle
Manage backend of CRM – including workflows, campaigns, reporting
Assist with marketing efforts for lead generation and candidate facing creative assets
Manage processes, package forms and files for approvals
Correspond with candidates during the approval process
Coordinate logistics and host Discovery Days/Meet the Team Days
Prepare agendas and candidate packets
Confirm executive participation
Arrange travel and accommodations when applicable
Ensure candidates receive all necessary pre-event information
Prepare and distribute franchise agreements and supporting documents
Monitor compliance with FDD receipt and waiting period requirements
Track document execution and maintain accurate digital records