Franchise Network Manager

TRUE NORTH LLC • East Liverpool, OH

2d

About The Position

myFranchise Bookkeeper (MFB), part of True North, is hiring a Franchise Network Manager to lead bookkeeping operations across multiple franchise systems. The role combines team leadership, accounting expertise, client relationship management, and operational improvement. The manager mentors and supports Account Managers, partners with franchisor leadership, and helps franchise owners succeed through reliable financial operations and service.

The position oversees bookkeeping operations for 80–150+ franchisee accounts through the team, ensuring timely and accurate month-end closes, reporting, and service delivery. The manager serves as a primary contact for franchisors, supports franchisee onboarding and training, handles escalated bookkeeping matters, and drives workflow improvements and scalable best practices. The role also collaborates with company leadership on technology, staffing, service expansion, and strategies for improving franchise accounting and the client experience.

MFB describes its culture as collaborative, supportive, and growth-focused, with opportunities to contribute ideas, develop professionally, and advance within a growing organization. The role is suited to an energetic, adaptable leader who balances coaching, relationship-building, and strategic problem-solving in a fast-paced environment.

Requirements

• Associate’s degree in Accounting or Finance required.
• At least 5 years of bookkeeping, accounting, or financial operations experience.
• QuickBooks Online expertise required.
• Strong understanding of bookkeeping, financial reporting, and operational accounting processes.
• Excellent communication, coaching, and client relationship skills.
• Strong organizational and project management abilities.
• Comfort with technology, automation tools, and process improvement initiatives.

Nice To Haves

• Bachelor’s degree preferred.
• Prior leadership or team management experience strongly preferred.
• QuickBooks ProAdvisor certification preferred or required shortly after hire.
• Experience with franchise accounting or multi-location businesses is a major plus.

Responsibilities

• Supervise and coach Account Managers across multiple franchise systems.
• Provide mentorship, training, and operational support to promote high-quality service delivery.
• Help foster accountability, collaboration, and continuous improvement.
• Serve as the primary point of contact for franchisor leadership teams.
• Build client relationships through proactive communication and operational guidance.
• Lead regular franchisor meetings to review performance, address concerns, and support growth initiatives.
• Oversee bookkeeping operations across 80–150+ franchisee accounts through the team.
• Ensure month-end closes, reporting, and service standards are completed accurately and on time.
• Standardize workflows, improve efficiency, and implement scalable best practices.
• Assist with onboarding and training new franchise owners.
• Help franchisees understand financial processes and reporting expectations.
• Provide high-level support for complex bookkeeping issues and escalations.
• Analyze trends, identify process improvements, and recommend operational enhancements.
• Collaborate with leadership on technology, staffing, and service expansion initiatives.
• Help shape franchise accounting and client experience strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree