Franchise Business Consultant

Radiance Holdings • Lakewood, CO

18h • Remote

About The Position

As a Franchise Business Consultant, you will partner with franchisees and their teams to improve performance across new and existing locations. This is a relationship-driven, high-accountability role that requires earning trust, gaining buy-in, and delivering on commitments—with minimal oversight. You will diagnose performance gaps using unit economics, KPIs, and operational observations, then create, execute, and track action plans that produce measurable results. You will document key interactions, maintain accurate records, and deliver clear, timely reporting to franchisees and internal leaders—moving quickly to remove obstacles during launch and beyond.

Requirements

• 2-5 years experience in franchise operations, multi-unit field support, leadership, or a similar performance consulting role.
• 2-5 years sales experience with a strong grasp of sales process and execution; able to build rapport quickly, have natural conversations, and coach/train teams to improve sales results.
• Strong coaching, influencing, and stakeholder-management skills; able to gain buy-in and drive change without direct authority.
• Data-driven: comfortable analyzing KPIs, building action plans, tracking progress, and producing clear written reporting in a fast-paced environment.
• Excellent written and verbal communication, organization, and time-management skills.
• Proven ability to drive execution: set expectations, follow up, and hold self and others accountable for commitments.
• Self-starter who works independently, prioritizes effectively, and acts quickly with limited supervision.
• Curious, resilient, and adaptable; collaborates well across teams and embraces continuous improvement.

Nice To Haves

• Bachelor’s degree in business, marketing, communications, or related field preferred.

Responsibilities

• Own business performance for an assigned territory: analyze unit economics and KPIs, identify gaps, and coach franchisees through regular 1:1 review to improve results while protecting brand standards.
• Build strong franchisee relationships and gain buy-in for company initiatives through clear communication, influence, and follow-through (do what you say you will do).
• Create, execute, and track action plans to resolve issues and remove barriers quickly; coordinate cross-functionally to drive completion and measurable outcomes.
• Maintain disciplined documentation: log touchpoints, decisions, risks, and action-plan progress; keep territory records current and audit-ready.
• Produce and deliver recurring performance reporting (KPIs, trends, and action-plan status) to franchisees, department leadership, and other stakeholders.
• Support franchisee training and key operational rhythms (e.g., annual summit, team meetings, and all-hands calls).
• Navigate multiple systems, champion new initiatives, lead or support additional projects assigned.

Benefits

• 10 paid holidays
• Flex Time Off (FTO)
• Medical, Dental and Vision insurances
• Company sponsored Safe Harbor 401(k) retirement plan, with up to 4% company match
• Bonus plans
• Employee Discount Program for Spa Services
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees