Franchise Business Consultant (Toronto area)

Papa Johns•Oshawa, ON

34d•Hybrid

About The Position

The Franchise Business Partner (Director-level) serves as primary liaison between the franchisor and the operating master franchisees in a specified territory. Builds strong, credible relationships with franchisees and operating partners through frequent, proactive, honest and informative interactions. Facilitates successful achievement of business goals by performing needs analysis, developing action plans, offering meaningful recommendations and providing results-oriented feedback. Viewed by operating unit as invaluable resource while exceeding company goals, upholding core values and operational quality standards and protecting and growing the Papa Johns brand.

Requirements

High School Diploma or GED, and College Degree required
Eight to fifteen years of QSR management experience required
Demonstrated knowledge of general math, P&L, and financial analysis skills
Demonstrated knowledge of operations business including real estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing
Proficient with PAR, S4D, Winrest, Focus, NCR Voyix/Aloha, Oracle Simphony, Olo, Deliverect, or similar point of sale system

Nice To Haves

Experience working with International franchisees highly preferred
Preferred experienced in digital ecommerce systems and enhancing consumer journey along the purchase funnel

Responsibilities

Lead your market as a hands-on operator who enjoys spending time in the field coaching teams, while also helping drive national direction, projects and KPI’s.
Accountable for managing the Franchisee relationship, achieving same store sales growth, EBITDA and Development targets, and driving/leading change for success.
Conducts routine operational and brand standards audits, providing actionable feedback and coaching to improve compliance, operational execution, and overall business performance.
Consults and partners with franchise business units to develop annual business plans that meet desired goals for comparable sales, profitability, unit growth, and mission critical projects.
Ensures execution of business plan by organizing and providing company resources and providing expertise relating to competitive information, sales initiatives, real estate decisions, operations procedures, management structure, community relationship and marketing.
Assists in the evaluation of franchise expansion opportunities in potential markets; facilitates performance improvement by performing and communicating results of operating unit's progress assessments in an accurate and timely manner.
Ensures success of new store openings by deploying commercial activities and new markets opening team including the coordination with operations excellence, marketing, culinary, supply chain and technology teams; sets timeline and manages openings; tracks and responds to weekly new store sales trends to ensure sales grow and exceed planned pro forma levels.
Oversees training for new franchisees and operating partners.
Lead the overall Business Planning Process for market assessments, Business Reviews, Planning and calibrations meetings throughout the year to ensure cross functional collaboration internally with regional and global business units, as well as externally with franchisees for ongoing business improvement efforts.
Proactively partners with marketing to develop and grow the franchise operating unit's participation in the marketing co-op; consults with and recommends franchise restaurants to serve as beta sites for product testing and promotions initiatives, provides feedback & direction to them on results; assists in training and coaching on new product rollouts, and other marketing initiatives.
Provides timely, clear and informative communication and feedback to Country General Manager, International Vice President, and other company personnel as necessary, on issues which drive the improvement of the operating units' operations, development and financial health; stays abreast and communicates franchise best practices, proactively obtains knowledge and training in all areas of franchise operations and other areas of the business.