Franchise Business Consultant

Melty Franchising•Lehi, UT

1d•Hybrid

About The Position

Are you passionate about helping entrepreneurs succeed? Do you thrive in a fast-paced, growth-oriented environment where your work directly shapes the future of a brand? We are an exciting, emerging franchise concept on a rapid growth trajectory — and we're looking for a driven Franchise Business Consultant (FBC) to help us take it to the next level. This is a rare chance to get in early with a brand that is building momentum, opening new locations across the country, and committed to increasing company-wide Average Unit Volume (AUV). You won't just be consulting — you'll be helping shape the systems, culture, and success stories that define our franchise network for years to come. The Franchise Business Consultant serves as the primary point of contact between the franchisor and its franchisee network. You will build strong, trusted relationships with franchisees, drive operational excellence, support new store development, and help each location reach its full sales and profitability potential.

Requirements

Minimum 3–5 years of experience in franchising, either as a Franchise Business Consultant, field operations role, or similar capacity
Demonstrated ability to build strong relationships with franchise owners and hold them accountable to brand standards
Experience supporting or managing new store openings and construction build-outs
Solid understanding of restaurant/food service operations and P&L management
Strong communication skills — equally effective on weekly calls, in-person visits, and written reporting
Willingness and ability to travel throughout the United States (up to 50%)
Must live in or be willing to relocate to the Salt Lake City, Utah area

Nice To Haves

Experience in a high-growth, emerging franchise brand environment
Background in restaurant or food & beverage franchising
Familiarity with the Toast POS system and digital marketing platforms
Experience supporting franchisee marketing, including app-based promotions and loyalty programs

Responsibilities

Conduct weekly scheduled calls with franchisees to review performance metrics, address concerns, and provide operational guidance
Build genuine, trust-based relationships that motivate franchisees to follow brand standards and invest in their locations
Serve as a strategic partner and resource, helping franchisees problem-solve and grow their businesses
Actively support the construction and build-out of new franchise locations from site selection through grand opening
Coordinate with franchisees, contractors, and internal teams to ensure new stores open on time, on budget, and to brand standards
Assist franchisees through the pre-opening process including training, equipment setup, and initial staffing plans
Conduct regular in-person and virtual location audits to assess compliance with brand standards, food safety, and operational procedures
Identify performance gaps and work collaboratively with franchisees to develop and execute improvement plans
Drive initiatives to increase AUV across the franchise system through best-practice sharing and performance coaching
Guide franchisees in the execution of local marketing plans and brand campaigns, including app-based promotions and loyalty programs
Support grand opening and re-engagement marketing efforts to drive traffic and build a local customer base
Collaborate with internal marketing teams to relay franchisee feedback and localize national campaigns effectively
Actively participate in brand growth initiatives, contributing insights from the field to support strategic decisions
Identify and help develop top-performing franchisees as candidates for multi-unit growth
Represent the brand with professionalism and enthusiasm at franchise events, conferences, and discovery days