Franchise Business Coach

BELFOR Franchise Group • Ann Arbor, MI

3d • Onsite

About The Position

The Franchise Business Coach (FBC) is the main point of contact between the brand and the franchisees and is responsible for supporting franchisees for anything related to their franchise operations. In partnership, they work to understand areas of opportunities in sales, operations profitability, branding, and growth and help identify improvement plans and recommendations to be able to drive results. The FBC will train the franchisee on various topics, tools, and systems.

Requirements

• Clear and effective communication skills.
• Effective time management skills.
• Ability to train and coach.
• Ability to self-manage and make independent decisions.
• Outgoing personality.
• Strong relationship development and management skills.
• Time management and organizational skills.
• Skilled at designing and following through on customized action plans for locations.
• Attention to detail and commitment to follow-up.
• Proven ability to manage complex partner dynamics, negotiate mutually beneficial outcomes, and maintain positive relationships during challenging business conversations.
• Advanced capability to read, analyze, and interpret P&L statements, financial ratios, and operational reports to identify margin improvement opportunities.
• Valid driver’s license, clean driving record, and the ability to manage personal travel itineraries independently within company expense policies.

Nice To Haves

• A bachelor's degree in business, operations, or a related field.
• Minimum 3–5 years of direct experience in multi-unit operations, franchise management, or enterprise franchise coaching.

Responsibilities

• Actively support 125 to 150 franchisees as the franchisees’ primary point of contact.
• Strategically prioritize support across assigned territory using a high-touch, targeted approach for underperforming units while providing scalable, high-level business development coaching for top-tier performers.
• Coordinate and lead regular business reviews with assigned franchise owners. These reviews will cover business performance, marketing and sales, new opportunities, and any other relevant topics.
• Build and maintain strong relationships with franchisees, to provide strategic business support, coaching, and business development.
• In-depth knowledge of day-to-day operations of various business operating systems such as CRM’s, QuickBooks and other software systems that support our franchisees’ businesses.
• Conduct deep-dive financial reviews utilizing P&L statements, COGS, and labor metrics to perform peer group benchmarking and drive unit-level profitability.
• Lead analytical discussions with franchisees on financial and operational Key Performance Indicators (KPIs) to track and improve business performance.
• Make regular in-person visits to assigned franchisees to further build relationships, become familiar with their territories, provide guidance on operations and business development.
• Guide franchisees on developing and executing tailored Local Area Marketing strategies, localized digital lead generation, and community-based business development tactics.
• Act as a neutral, diplomatic liaison between corporate leadership and franchisees to mediate operational disputes, navigate system-wide policy changes, and drive franchisee satisfaction.
• Collaborate with the BFG internal team to plan, coordinate, and execute the Annual Convention, Regional Meetings, training events, and other company events.
• Conduct formal, periodic brand standard audits and field visits to ensure franchisee adherence to system operating guidelines, brand identity, and safety protocols.
• Coordinate activities to build relationships and trust between franchisees, BELFOR Property Restoration and franchisees of other BFG brands.
• Participate in new franchisee onboarding process
• Provide support to the Brand President, Director of Operations and Franchise Development Operations as needed
• Available to travel approximately 25-50% of the time to meet with franchisees in person, attend internal meetings and attend industry events.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level