Franchise Business Coach

Retro Fitness Corporate•Philadelphia, PA

3d•Hybrid

About The Position

The Franchise Business Coach is responsible for managing the working relationship with Franchisees, ensuring adherence to brand and corporate objectives, and driving excellence in all areas of the business. This role involves coaching and developing assigned clubs to deliver exceptional service, providing guidance on all facets of health club operations, and ensuring franchisee compliance with corporate standards through audits and evaluations. The coach will also be responsible for recognizing and sharing best practices within the system, ensuring positive impacts on member experience, revenue, and team development. This role requires strong sales leadership and coaching skills, regular communication with the COO, and adherence to brand guidelines. The coach will utilize financial reports and management principles to foster a positive and productive environment for Franchisee Gym employees. The position emphasizes a proactive, results-oriented approach, with a strong focus on daily Key Performance Indicators (KPIs) and a commitment to continuous improvement.

Requirements

Required Leadership Skills: Builds trust and credibility with general managers, Fitness Managers, club employees, peers, Franchise Partners and operators.
Influences others, makes contributions, and supports group consensus.
Provides a clear understanding and vision of Corporate standards and priorities to Franchisees, their teams, and obtains results through influence.
Take immediate and appropriate action to guide Franchisee in correcting substandard performance.
Manages pro-actively by making timely and sound decisions, and anticipating the impact of those decisions on the Company and the Franchisee.
Informs the Chief Operating Officer and peers of important issues and offers potential solutions.
Knows how and when to escalate issues appropriately.
Continuously develops self professionally and personally.
Work through influence to ensure any action plans are incorporated into club operations and follow up for accountability.
Must be willing to commit 110% to our team, our franchisees, assigned clubs, and our members.

Nice To Haves

Working understanding of DataTrak and Club OS
Know and understand the importance of a daily commitment to KPI’s. Including; TI Conversion, Membership conversion, PT Set, Show, Close, PT EFT as percentage of base.
Telephony inquiry knowledge and support of guiding prospect through to an appointment.
Experience with an engineered tour.
Understanding of Small group personal training and impact on PT/membership revenue
Daily numbers as the tool to change behaviors for success… DAILY!

Responsibilities

Manage personal working relationship with Franchisees while remaining committed to the brand and corporate objectives.
Focus daily on standard of excellence in all areas of the business.
Coach and develop all assigned clubs to provide excellence in service to our members.
Provide guidance to Franchise personnel in all facets of Health Club operations including new member growth, member service, profit center revenue generation, cost controls, marketing, purchasing, and people development.
Ensure franchisee compliance to Corporate standards through audits, operations evaluations, business reviews, and training programs.
Recognize and share best practices, standards of excellence, procedures and ideas throughout the Retro Fitness system, staying within Franchise brand and vendor guidelines.
Ensure each interaction in the club has a net positive impact on net members, PT dollars, overall P & L, member experience, or team growth and development.
Act as a sales leader, sales trainer, and sales coach for each person within the clubs assigned.
Conduct weekly communication and meetings with COO on job-related activities and developments.
Stay within Retro Fitness’s preferred vendors, standards of excellence, and procedures when working with clubs.
Utilize existing tools and analyze financial reports to identify and address trends and issues within district or Franchisee.
Utilize and demonstrate effective management principles and practices creating an environment where Franchisee Gym employees are valued and respected.
Build trust and credibility with general managers, Fitness Managers, club employees, peers, Franchise Partners and operators.
Influence others, make contributions, and support group consensus.
Provide a clear understanding and vision of Corporate standards and priorities to Franchisees and their teams, and obtain results through influence.
Take immediate and appropriate action to guide Franchisee in correcting substandard performance.
Manage pro-actively by making timely and sound decisions, and anticipating the impact of those decisions on the Company and the Franchisee.
Inform the Chief Operating Officer and peers of important issues and offer potential solutions.
Know how and when to escalate issues appropriately.
Continuously develop self professionally and personally.
Develop, coach and mentor Franchisee, and club team members.
Assist in developing action plans for continuous improvement of results in each assigned location.
Work through influence to ensure any action plans are incorporated into club operations and follow up for accountability.
Provide input for Operations Training program development and to training programs offered by other departments such as marketing, and finance.
Roll out new policies and procedures to Management and ensure they are properly implemented.
Follow up on the effectiveness of training or developmental programs through club visits.
Coach and guide Franchisees and their teams on interviewing best practices for clubs.
Support the clubs in the operations and fitness certification processes.
Work with clubs to build best in class onboarding and development.
Provide quarterly focus in DAILY KPI management through training and development.
Participate in Franchise Business Coaching meetings and annual conference.
Review Franchise Partner P&L’s.
Work with COO and CFO to develop action plans to address cost control areas, while ensuring adherence to all Standard Operating Procedures.
Review Club Operational Reports (CORE – Club Operational Reports of Excellence) with Franchisee, using them as a measurement of operations’ ability to execute against company standards and as a development tool.
Be a Maniac on a Mission who thrives in making a positive impact on our clubs, their people, and their members DAILY.