Framing Manager

Michaels • Aurora, CO

1d • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales and helps customers create memorable framing solutions for their art. The Framing Manager partners with the Store Manager to plan workload, deliver high-quality framing solutions on time, and meet individual and team performance targets.

The position also supports store operations by maintaining company standards and procedures, managing inventory and safety processes, serving as Manager on Duty, and helping with team hiring, onboarding, training, coaching, and development. The role is based in a public retail store and frame shop, where work may include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager with leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements and execution of company policies and standards.
• Hold the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve individual key performance indicators (KPIs) and manage the framing team toward its role KPIs.
• Review sales and production workload and create plans that include sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking to ensure truck standards are followed and work is completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.
• Overtime compensation may be available in accordance with state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed