Framing Manager

Michaels • Charlotte, NC

20h • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, helps customers find memorable framing solutions for their art, and leads the delivery of high-quality custom framing work on time. The Framing Manager partners with the Store Manager and other Managers on Duty to oversee store operations, team performance, inventory, safety, and customer service. The position works in a public retail store and frame shop; work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, execution of policies and standards, and accountability for store conditions and results.
• Develop and coach team selling behaviors.
• Lead timely delivery of high-quality custom framing solutions by planning workload with the Store Manager.
• Achieve individual KPIs and manage the framing team toward its role KPIs.
• Review sales and production workload and create plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities.
• Partner daily with Managers on Duty regarding framing expectations and other framers.
• Promote respectful interactions, a positive image, and commitment to the organization’s vision and values.
• Participate in truck unloading and stocking, ensuring truck standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed